I thought the insurance is optional but nope. I don't really need insurance coz my stuff are not really valuable. I'm trying to save some money but then I had to take the insurance for $15 a month for the 5x5 space. Instead of me paying just $34, it totaled $49. So, nope I'm not really happy about that extra charge.Full Review
Helpful and friendly service at front desk. Getting a unit was fast and easy.Full Review
I needed a unit to rent, went online and searched via Uhaul's storage directory.. found Totem and I liked their pricing, reserved a unit via online, went in a they made it happen now i have a sweet storage unit. Easy peasy.Full Review
We rented a 5x5 in Jan, The staff were amazing! they have great competitive pricing and the security is perfect, they have live on sight staff that gives you an extra layer of protection. I would recommend this facility to anyone that is looking for a storage; they also have u haul rentals; we are planning to use one to move out our stuff next month:) Pricing all around cannot be beat for the area. Thank you to all the staff Totem;) Keep up the awesome service!Full Review
This is the best experience I have ever had with a storage facility. The front office folks were not only friendly, but very knowledgeable (and patient!).
I love the dry loading area, and the facility itself is very clean and easy to maneuver through the hallways. The electronic 'everything' was a big surprise, but once I got used to it, I found it great! No more punching in codes or trying to open the bay door with a key.Full Review
I was as attentively listened to & this was not only felt but proven by the effort put forth to provide the most appropriate option all while reiterating my specific scenario. In addition when I contacted the facility the staff, especially Christina put a lot of time & effort into assisting me through an extremely difficult situation with the heart of compassion, grace and sincerity. In the midst of a chaotic & devastating trauma I found a reminder of the beauty still remaining within unexpected places & experiences that blessed me with true humility & gratitude. The effort of all 4 individuals I encountered was impactful in ways they may never fully know. Thank you.Full Review
Federal Way Supreme Self Storage is a brand new, super clean facility. It is very conveniently located on Pacific Highway. Contactless online rental process was very easy. The layout of my unit and the roll up door allow me to utilize every single inch of storage space.Full Review