Move-in went great! Communication was great, customer service was great, everything was as expected.Full Review
We needed a space to put loved ones belongings while we grieved their loss. The unit is in an actual building in a climate controlled space. The building is newer and very clean. It's reassuring to know that our heirlooms are in a protected area until we are ready to go through them.Full Review
5' x 5' Unit
2nd Floor, 9' Ceiling, Climate Controlled, Interior, Roll Up Door
I've rented a 5x10 locker and a 20'covered outdoor parking spot at the Gustine location since SOA opened here 2 years ago. The facility is conveniently located, staffed daily, clean, secure, and well maintained but these are base requirements expected from any such facility. What you need to consider when looking for long term storage is the annual rate increase of 10 to 15 percent. I have twice now received a standard form letter giving 30 day notice of pending increase of my monthly rate. While this is fairly typical across the industry it's the downside of the month to month rental platform. While the rates are competitive you should expect a bump at least once every year so factor that into any decision.Full Review
I cannot give it zero stars or i would.
unit was broken into in less than a month of having it- my husband has been trying to get a refund for 2 days because we prepaid a year- andare filing a police report at the facility right now.
I have seen people walking in and out with just backpacks on which leads me to think they are living in there.Full Review
I thought I did all my homework in selecting the correct size and reserved a unit on-line. I arrived to do the paperwork, very friendly greeting (thanks Julie), she took me to the unit before signing - that's when I realized that I would require more space. No problem. Not only did she find the right size for me, she helped me find more savings. I am very pleased with the security, price and cleanliness - but the customer service is outstanding!Full Review
The best customer service that I've received in a long time. Robyn was so helpful, caring and professional. She really went out of her way to make sure our needs were met. This is a great facility and the rates are very reasonable. Just a great overall experience !Full Review
The manager was very nice and took care of our paperwork immediately. I think the place will be great.Full Review