Staff was awesome and courteous. I was able to get in and get out quickly so that I could move my stuff to storage. The free moving van was a nice touch. Best prices compared to the others in the area.Full Review
Had the largest size that I needed. service was good. place is clean. Price? A bit high. Insurance is expensive for the amount you get but I will have to show them I have home owners to get it taken off my bill.Full Review
They were great at not making you feel like just another customer. The staff was personableFull Review
This is my first ever experience renting a storage unit. It was a last minute reservation I did en-route back to the OC from Perris. I was going to store some of the items at a local warehouse belonging to a friend in Irvine, I knew though that the entire contents of the 6x12 cargo trailer would not fit in the space I was allocated and decided to temporarily store them in the IE as storage rates are a fraction of what they are in The OC, insane actually. Leah was very professional, very pleasant and very helpful through the entire rainy day process.
I highly recommend Leah and staff at Life Storage.Full Review
Prior to renting with Price Self Storage I read many reviews. Of course no one can disagree Ashlie is wonderful in customer service. And as I seen during my visit in the office with customer care and going the extra mile. My own experience was positive.
But as one reviewer said in a more negative review it's about more than customer service. Many complaints where about the gate hours and rent increase. From my experience with prior storage rentals both are part of every storage location. 1) to secure the property and their commitment that are valuables are secured and 2) just like apartment/home rentals - rental price increases.
What Price Self Storage offers that no other place does is the honesty of what you their value customer can expect from them. Not only is this information (gate hours and rent increase) verbally informed to you but it is in their lease agreement. Prices increase every x amount of months and the gates are available for access during these hours and closed during major holidays. I was surprised to hear no access during major holidays but I can respect it since I will refer back to their commitment of security.
Only thing I can think of that I read in the review but was not verbally informed to me was that a fee is charged if you stay a minute over gate access hours. However I did not thoroughly read the leasing agreement so it might have mentioned it.
As for a 4 star that is only because I don't rate anything over a 4.Full Review
Upon entering the facility, I was immediately acknowledged by Elizabeth. She inquired about how much of my belongings I had to put into storage. She then showed me a unit, and had estimated the right amount of space for my needs. The staff was extremely friendly and earned my trust and business without hesitation.Full Review
This facility is clean, safe and convenient. Staff is friendly, win win!Full Review
This storage place is free of clutter, no garbage cans in sight that way, no one would leave their trash behind. The staff were very helpful and patient. And it's closer than I thought it would be from my home.Full Review
Very friendly place explain every thing clear would recommend to any body who would need to rent a storage.Full Review
The lady was very helpful she made me feel secure in my decision making and even prayed with me i wpuld highly recommend this place they were very attentive even gave me the extra time needed cuz the elevator had broke I would go here again for sure if ever need be.Full Review
Great facility, great staff, my only complaint is I went with this location because online it clearly states a senior discount of 10% which would have been extremely helpful for our budget, but they refused to honor it â¹ï¸ I wish they would take it off their website if they are t going to let people use it.Full Review
Reserved a storage unit for the following week. Manager called me, told me about the storage and confirmed my reservation on the same day she called. Went on the scheduled day and was told there was no more available units and my reservation was just a inquiry. No where on the sheet did it says such. Left and about 20 min later I got a call from the staff. Staff was great, but they need to let customers know reservations are just a inquiry.Full Review
Ir was an overall good experience. Clean an friendly staff.Full Review
The first and second nites, there were no lites in my row and I injured myself when I stepped on some of my stuff because I couldn't see. The perimeter fence isn't very secure, it is in a bad area and the lock on one of my storage units was installed 1/4 to 1/2 inch from the edge of the cinder block and could easily be knocked off. The walls between the units are one piece of drywall think.Full Review
Hello. I think that the overall experience was good. Customer Service was key and thorough. Only think I wasn't told by the rep on the phone was that I needed to have a specific type of lock. Required me to buy one for $17 on-site. That was very expensive for something that I could have brought if I had been previously informed.Full Review
This place is very clean and the prices are great! I don't know if all storage places are the same, but the heights in the second floor storage rooms are very high, making a 5X13 room capable of holding many more items, especially boxes. Polite, efficient staff. Great place!Full Review