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EZ Storage Desoto, L.P.

9420 De Soto AvenueChatsworth, CA 91311(512) 361-1686

3 out of 5 - based on 4 reviewsEZ Storage Desoto, L.P.

About EZ Storage Desoto, L.P.


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Customer Reviews of this Facility (4)
Easy, helpful, and friendly staff.
I reserved one day and moved in the next day. Easy to get to the 2nd floor. It looks clean and safe. Staff is friendly and gave us all the information needed for during and after hours.

EZ Storage Desoto, L.P.

Price - 4/5
Paperwork - 3/5
Service - 4/5
Cleanliness - 4/5
Deceitful practice
I called and spoke to gentleman staff and reserved a 10x15 and about 1115am sunday aug 21. I asked what time they closed and he said best to be here by 5 if you are moving in stuff. I came at 6p to pay for storage, so i could move in next day and was told they rented unit earlier that day at 2pm.

EZ Storage Desoto, L.P.

Price - 4/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5
Rude Customer Service - Argued unnecessarily - Dishonest
I called ahead and was told that they were open from 10am-7pm by two different people on two different days. I reserved a space at the De Soto location and arrived before 7 (but after 6:30, apparently) and was told by "Delia" that they closed at 6:30 and that she'd personally TOLD me to be there by then. Ummm...nope. Nobody said any numbers other than 10 and 7; I'd asked twice. She then proceeded to unnecessarily argue ("No, I TOLD you, I tell EVERYBODY. I TOLD YOU.") and complain about the fact that this happens ALL THE TIME that CUSTOMERS don't abide by their (unlisted) closing time... In short, she was rude and dishonest. I simply informed her that I would not be using their services. I'm not your punching bag (shrug) and I can go elsewhere with my money. I left the place at 6:45pm... Also, the guy who took my reservation "William" did not advise of the promotions that were available--I had to tell him about them and that I'd been offered them already during my previous call. After I insisted the 2nd time, then he admitted to the discount.

EZ Storage Desoto, L.P.

Price - 2/5
Paperwork - 2/5
Service - 1/5
Cleanliness - 2/5
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