Simply Self Storage - 1835 E Olive Road - Pensacola

The facilities are secure and clean. The value is very good, certainly competitive rates. The staff is very helpful as well. The only thing I could mention to improve on is that I tried a couple times to check in in person, and found the hours were not always accurate for the office. After a couple calls, someone was able to check me in over the phone which was a very simple process, but if that was given to me up front as an option that would have been helpful. But now knowing that is an option, I'd highly recommend this place.

The ladies were very friendly, respectful and helpful.

Do not ever put your things in this facility as state that yoor he items will be protected. Especially when they push their insurance plan I don’t write a report to help the consumer. This facility knew that they had a leak in their ceiling and it was raining on my interior unit all over my furniture and allowing things to mildew mold and parish. They never fix the issue while I was in California and I come back helpless. She/Jessica was not concerned and did not ever address the issue. She didn’t even offer to have my items moved while they assess the problem to fix that issue. They charge me $133 a month for ruining my home and furniture items. I’ve yet to receive a call from their district manager, Jessica which is completely useless, or their corporate office. The insurance they pedal for your unit have neglected to call me back as well. It has been a nightmare and I am stuck without furniture and ruined/molded other things that were absolutely necessary to try to restore. I had to buy a mattress that sits on my floor. and my child’s memorabilia. After being in California helping the wild fire victims I’ve seen everybody lose everything they’ve had so I’m thankful that I’m not a victim of a fire but all the things I get destroyed in fires such as photos pictures baptismal gowns, there isn’t a price for those things... those you can’t replace. I’m sitting helpless with this company AND now I’ve got to fight the insurance. Still no customer reach out plan or any kind of help to me. No one’s called me back aunt I’m about tired of taking it.