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10FSS - 1720 Atlanta Hwy, Auburn GA / 470.336.4037

1720 Atlanta Highway NorthwestAuburn, GA 30011(512) 361-1686

1 out of 5 - based on 1 reviews10FSS - 1720 Atlanta Hwy, Auburn GA / 470.336.4037

About 10FSS - 1720 Atlanta Hwy, Auburn GA / 470.336.4037

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10' x 15'Unit
  • Roll Up Door
  • Drive Up Access
3 left at$79.00per month
Customer Reviews of this Facility (1)
Horrible customer service!
Electronic gate has been down 4+ days with no access to customers who are paid out one month. No onsite staff. Customer service by phone only and they won’t/ can’t provide any pertinent information. 10 Federal recently bought out previous owner. Nothing but problems since the take over. Save yourself a headache and take your business elsewhere!!!

10FSS - 1720 Atlanta Hwy, Auburn GA / 470.336.4037

Price - 3/5
Paperwork - 2/5
Service - 1/5
Cleanliness - 2/5

Manager's Response

Hi DFrost, We sincerely apologize for this experience. We are a fully automated facility, however, we do work very hard at getting our services up and running as soon as possible when we run into any issues. Technology can be so great, but can also be a problem when something isn't working properly. When it comes to our gate not operating as it should, we do strive to have it up and running the same day. Our Call Center is typically quite responsive, but will always need to verify contact information on the account prior to providing assistance for security purposes. Nonetheless, we do sincerely apologize again for any issues you may have experienced at our facility as we want each customer to feel satisfied with the place they choose to store their belongings. We hope you have safe and happy holidays. Please do not hesitate to reach out for anything further as we would like to make it right. -Management
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