10 Federal Storage - 3027 - Hwy 42 S

gogood place convenience little too much money

The customer service is horrible. I’ve been locked out of my unit twice after making payments. I sent over the estate documents to accounts management. August 3,2021 I received 2 emails for payment under the estate of my father, August22,2021invoice for September’s payment under my name.September 2,2021 received invoice of a rate increase for October’s payment. September 9,2021 a thank you receipt for making the payment under my name. I’ve been told that I’ll receive a prorated payment for being locked out of my unit. I’ve asked to speak to accounts management, they tell me I would have to email them because they don’t have a contact number. I’ve asked for the supervisor they transfer you to a recording. I’ve left messages no response. I’ve also been told that I’ll receive a call , email or a letter from account management it’s going on 4 months without any response just my making payments and being locked out without any access to my deceased father items along with some of my personal items . I my going to take this to the media and hire a lawyer since they can’t give me a direct answer on my unit. I’m now a week away from having to make another payment.

My experience with this company has been absolutely horrendous! Customer service is awful, executives have no concern for customer care, and what should have been $280 for 3 months wound up being $450 with late fees and a $75 fee for selling my furnishing IF I failed to pay. I paid $450. The ONLY reason I have not moved my furnishings to Metro Self Storage is because it would have cost me more to move than to pay the cheat fees that they assess. Their customer service model is awful; they seem to feel as though returning customer calls is a crime; they won’t call customers back; and they use tricks to rack up ‘fees’ to add to their $300 million dollar bottom line. Complaining will be a waste of your precious time. I strongly advise any potential customer not to get reeled in by the 1st free month and low monthly fee. That just means you will have no opportunity to deal with a human at the facility and your customer service interactions will likely be less than stellar, if not downright rude. If you are in Atlanta, and want a company that cares about you as a customer, my suggestion is contact one of the many Metro Self Storage sites in the ATL, and engage a company that provides real customer service.