Cheryl was a huge help and absolutely delightful. She walked me through every step of the process and spent a little extra time with me answering questions. She has a great personality & was pleasant to talk with. Iâm looking forward to having my âhouse overflowâ with this company.Full Review
THE MANAGER WAS VERY HELPFUL AND CHECKED ME IN A VERY TIMELY MANOR.Full Review
Very clean and the people are very friendly and helpful!Full Review
The Staff was very friendly and courteous. She had no hesitation to show us different size units to make sure what we needed fit our needs. The facility is very clean and climate controlled. The access was very good for our large rental truck, they also provide carts to make move in easier. Access on all levels were easy to get to. The access times were great for getting to our unit. Monthly payment and communication by email is great. The only con I saw was the automatic doors closed a little quick and you have to reenter access code while moving items. Other than that I would highly recommend.Full Review
5' x 5' Unit
Climate Controlled, Interior, Upstairs (Access via Elevator)
We were in a bind having to move a family member but waiting on his medical insurance company to tell us where and when. Storage Mart was able to help us out in a pinch until we had the go ahead from the insurance company. Thank you for your help and understanding in this emotional roller coaster that we've been on!Full Review
I rented a storage unit from Ft. Knox. When I arrived to store my things, a person was living in my unit. The lock had been broken. A couch, clothes and bedding were in there. Also, there was no security gate or security cameras at the location. The unit was not rentable.
Sitting in my full Uhaul in front of my unrentable unit, I called Ft. Knox and they were sold out in Athens. No more units. They wanted me to go to a unit in a different town, which was unacceptable to me. I was told a supervisor would call me in 10 minutes, which never happened.
With a Uhaul full of possession and no storage unit, I just drove the Uhaul to Atlanta and put the things in my garage. This cost me time and money.
I requested a refund for the unit. I placed 5 calls to Ft. Knox and was promised a manager would call me each time. The call from management never came. Finally, 13 days later I received an email from Ft. Knox denying my refund. The reason - I did not accept the out of town unit.
I regret contracting with Ft. Knox.Full Review
Jack was great, he even offered us a very much needed bottle of water.Full Review
Very clean, very organized. . The manager was very thorough, and helpful. He seemed in deep thought, maybe agitated with something or everything, to be honest. But he wasn't rude, his customer service was great. I didn't like the fact that i reserved a unit online 2 days prior and i didnt get to follow up the day before, so i reachuled my reservation (with the price discount still locked in) and i made it the day of my reservation but he told me that it wasn't that price anymore, even though I had the emailed pulled up amd showed him that it said I was supposed to get the unit that price. (Whats point in reservations and email.? Go figure right.?) . . .
I was pushed for time, and totally not his fault but the fact i was trying to save money, and just had to spend more . . . That part pokes at me, because he didnt even try to see why it was like that or if he could fix it. . .
But other thqn that, A1 and very clean and seemed secure.. . I'd definitely store there again.Full Review