Extra Space Storage - 7011 - Chicago - N Clybourn Ave

I am truly disappointed with my experience at Extra Space Storage Lincoln Park. I need to share my experience to inform others about the issues I encountered. While the manager Marisol and Arnold were polite, they seemed to make up their process as they went, strictly adhering to orders from 'the owner'. With that said they delivered little kindness and even less service. I entrusted Extra Space Storage with my personal belongings, including important documents, photos, financial documents for safekeeping. However, when I found myself in a situation where I needed to resolve outstanding storage fees, the facility failed to uphold the basic principles of fairness, communication, and adherence to legal processes. Despite making a proactive offer to pay and vacate my storage unit, I was shocked to discover that the facility proceeded with auction without notifying me whether or not my bid to pay and vacate the unit had been accepted. I reached management by phone before the auction had closed and was informed my offer had been accepted. I only needed pay in cash at the branch that day. I arrived at the facility as instructed, only to be greeted by a locked office door and a sign stating, "Management on the property." This left me in a state of confusion and frustration. In summary, my experience with Extra Space Storage in Lincoln Park, Illinois, has been marked by incompetence, negligence, and a complete disregard for their customers' needs and rights. If we are able to resolve this issue we can address the nicer amenities and facilities. Without trust and communication those won't do future customers any good. I implore anyone considering using their services to think twice and explore alternative storage solutions that prioritize customer satisfaction, fairness, and adherence to legal procedures.