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Interstate U-Stor Self Storage - East 9th Street

2255 East 9th StreetReno, NV 89512(512) 361-1686

4 out of 5 - based on 2 reviewsInterstate U-Stor Self Storage - East 9th Street

About Interstate U-Stor Self Storage - East 9th Street

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Customer Reviews of this Facility (2)
Professional, courteous and the place is kept up very well.

Interstate U-Stor Self Storage - East 9th Street

Price - 5/5
Service - 5/5
Cleanliness - 5/5

Manager's Response

Thank you so very much for your kind words. As always, if you need a hand with anything in the future, just let us know. We don't rent space as much as we provide service. Happy Holidays.

Interstate U-Stor Self Storage - East 9th Street

Price - 3/5
Paperwork - 5/5
Service - 4/5
Cleanliness - 4/5

Manager's Response

Thanks Adam; In terms of price, one thing I never aim for is to be the lowest in the market. If one competes on price alone one gets the type of customer which creates more problems than they are worth. We strive for a top-notch storage experience and not an inexpensive one. Relative to security, I really don't know what more we can do with two lock-checks a day (most places don't even do one), 25 security cameras, door alarms not just on every unit, but on every hallway door as well, security gates, no 24 hour access, maintenance staff patrolling the grounds 10 hours a day, and an insistence on every unit being locked with a high-security disc lock which we sell at our cost. In terms of service, when you call the office you NEVER get a call center. From 8 AM to 6 PM you will always speak to someone who is at the facility and can actually immediately assist you with your special needs. We keep TWO people in the office every day except Sunday (where we only have one) and all calls are to be answered in three rings or less. As to cleanliness, that is what we pride ourselves on above all. One of the main jobs of the maintenance staff, other than to keep any eye on the security, is to keep the place clean and the asphalt in good repair. Obviously, when the wind blows all the work has to be redone, but that is part of the reason why we spend the money to keep maintenance staff working 80 hours a week (probably at least double what any other facility does). Thanks for being willing to recommend us, and let us know if there is anything else we can do to improve your storage experience we are always looking for ways to improve the experience we provide our customers. Randy Witt Owner, Interstate U-Stor
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