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Fort Knox Self Storage - Port Jervis

52 Jersey AvePort Jervis, NY 12771(512) 361-1686

3 out of 5 - based on 6 reviewsFort Knox Self Storage - Port Jervis

About Fort Knox Self Storage - Port Jervis


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Customer Reviews of this Facility (6)
Still renting a unit, office Manager has been extremely accommodating. She has also recommend a few places to look into for homes. We are looking to relocate facility has accommodating hours as well.

Fort Knox Self Storage - Port Jervis

Price - 3/5
Paperwork - 3/5
Service - 3/5
Cleanliness - 3/5
Water damage and rodents - all of my stuff was ruined
I stored my personal belongings here in a 10x10 for over a year. When I came to retrieve them, everything had suffered major water damage and what wasn't totally ruined was chewed, pooped-on and lived-in by rodents. Do not store your valuables here.

Fort Knox Self Storage - Port Jervis

Price - 2/5
Paperwork - 2/5
Service - 1/5
Cleanliness - 1/5

Manager's Response

Greetings Ms. Colvin – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we have updated our website to ensure that future tenants are completely aware of the difference between CC & NCC. We have been in business for over a decade and while remarkable service and cleanliness are our top priorities we can not control NCC units the same way we do our CC units. . We sincerely apologize if you did not know this in advance. If you are interested in storage once again, please review our choices carefully. As I am terribly sorry to see this complaint. We do our best to inform all tenants of their choices. Often times, a selection is made by price. Climate Control & NCC are 2 very separate storage areas. Climate Control is in an enclosed building. Non Climate Control is comparable to an outside unit. A lower price can lure a client to a choice that is not best equipped for their possessions. This tenant was never in our Port Jervis location. Tenant had rented a 10x10 in another facility that was outside & non climate control. Tenant was advised prior to moving in that non climate control units were not meant for any household or intrinsic valued items. Non Climate Control units are for lawn equipment, patio furniture, tools and other items that would be kept in an outdoor shed. No complaints of damage was ever made to us only that her friends would retrieve items from unit. Client was upset that we failed to obtain her new address when in fact we were not notified of a change in address. Tenant had vacated this unit 6/19/2018 Todays review is 1/21/19. I am unaware of where items have been stored since removal at our facility.

Fort Knox Self Storage - Port Jervis

Price - 4/5
Service - 5/5
Cleanliness - 3/5
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