10 Federal Self Storage - 128 McGhee Rd, Chapel Hill, NC 27517

First, we could not pay with our credit card over the phone due to system issues. Then the code that was set up to enter facility did not work when we arrived. You have to wait for a call back from facility since no one is at the site and this can take several minutes. In addition, the unit we were assigned had a lock on it. Customer service was helpful and switched our unit after 15 minutes of trying to remotely unlock the lock on our originally scheduled unit using a code. Then, upon leaving I tested the gate code again since the customer service rep reset it and we were coming back later with more storage. It still didn’t work. The customer service rep could not get our code to work after several attempts so they then provided a temp code that worked. The customer service person was very nice and helpful but the move in process was poor.