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10 Federal Self Storage- 2542 S. Alston Ave, Durham, NC 27713

2542 South Alston AvenueDurham, NC 27713(512) 361-1686

3.5 out of 5 - based on 5 reviews10 Federal Self Storage- 2542 S. Alston Ave, Durham, NC 27713

About 10 Federal Self Storage- 2542 S. Alston Ave, Durham, NC 27713

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Available Units

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Not sure what you'll need? Need help determining what are right for you? We can help!
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5' x 10'Unit
  • Roll Up Door
  • Drive Up Access
  • Outdoor Access
$92.00per month
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5' x 10'Unit
  • Roll Up Door
  • Interior
1 left at$92.00per month
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10' x 10'Unit
  • Roll Up Door
  • Drive Up Access
$95.00per month
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10' x 15'Unit
  • Roll Up Door
  • Drive Up Access
3 left at$159.00per month
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10' x 20'Unit
  • Roll Up Door
  • Drive Up Access
$199.00per month
Customer Reviews of this Facility (5)
Customer Service is rude!!!
It is always something with this facility. I wish I had someone to move my items for me. The Customer Service Reps are very rude or the three I have spoken with. You can hear the frustration and agitation in their tone of voice not to mention the fact that two were clueless with assisting me.

10 Federal Self Storage- 2542 S. Alston Ave, Durham, NC 27713

Price - 2/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Hi D. Alexander, We apologize for the experience you have had with our customer service agents. We strive for ultimate customer satisfaction so it is disappointing to hear that we did not meet these goals. Our facilities are fully automated. While we have multiple tools to assist in moving your items, we typically do not ask our Maintenance team to move items for you unless we receive written consent to do so, as it can become a liability for us otherwise. Nonetheless, please feel free to give us a call at anytime to speak with Management if you feel that our Call Center agents are not providing the service that we aim for. We want to ensure you are satisfied with our storage facility. Thank you for your continued business. -Management
Great
We are just moving in therefore I can't rate today but I will tell you your customer service is on your rating list of a five(5)

10 Federal Self Storage- 2542 S. Alston Ave, Durham, NC 27713

Price - 3/5
Paperwork - 4/5
Service - 5/5
Cleanliness - 5/5
horrible
I've had issues since I've got my unit, first once I set up my unit over the phone the person I spoke with didn't tell me I needed to come pick up a key so I arrived with the movers doing office hours no one was there so I couldn't get into my unit. So I had to sit my stuff in a family members yard till Monday mind you it's fri. Then I was issued a credit after multiple calls once my credit ended I received to bills Nov and Dec Nov being a partial payment even though December hadn't arrived my unit was pad locked I paid the bill I currently have a zero balance I come up here they still haven't removed pad lock and it's 9:15 am no one is in office even though they open at 9am. If you enjoy no one being in office during office hours zero customer service this is the storage unit for you.

10 Federal Self Storage- 2542 S. Alston Ave, Durham, NC 27713

Price - 2/5
Paperwork - 5/5
Service - 1/5
Cleanliness - 3/5
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