Milford Self Storage

I reserved my storage space on this website, and doing that was quick and easy. When I got the actual location, the onsite paperwork was less than a page. The associate on site that day was quick and helpful. I would have liked more upfront instruction though. I'd never rented before and it would have been nice to know how to open the gate on my way out or that I needed to provide my own lock. Even still, I'm perfectly happy to keep my possessions there while my life is in transition.

I was pleased wit our rate since we were able to get a special discount for a 3 month agreement that was less than originally quoted. However, wecould not apply this rate to the current month (the last week of July) so I had a load of items that I had to take home and wait a week to store. It seemed silly to me that I could not apply the special rate that day - you have an empty unit with my name on it and passed up $28. bucks for me to have it for the week.

I had my first price increase only a few months into renting, and this last increase was 12%! They don't tell you this when you sign, of course. Also, my rent is supposed to pay for the gated feature, but I have driven to the site at night to see the gate up for no apparent reason on a handful of occasions. I called to report this but they don't seem to care. They've also messed up my auto payments more than once, which was a pain. They charged me TWICE a few months ago, and it took several days for the credit to hit my bank account. The only good thing I have to say about Milford Self Storage is that it's clean. Move with caution, they start increasing your rates fairly soon, and with no explanation. I'm moving my possessions next month. That's what speaks to these owners - empty units!