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Red River Self Storage / 2300 N. 9th St, Broken Arrow, OK 74012

2300 North 9th StreetBroken Arrow, OK 74012(512) 361-1686

0.5 out of 5 - based on 1 reviewsRed River Self Storage / 2300 N. 9th St, Broken Arrow, OK 74012

About Red River Self Storage / 2300 N. 9th St, Broken Arrow, OK 74012

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10' x 10'Unit
  • Roll Up Door
  • Drive Up Access
  • Outdoor Access
1 left at$69.00per month
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10' x 20'Unit
  • Roll Up Door
  • Drive Up Access
  • Outdoor Access
1 left at$118.00per month
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10' x 25'Unit
  • Drive Up Access
  • Outdoor Access
1 left at$141.00per month
Customer Reviews of this Facility (1)
On HOLD for 22 minutes, 30 minutes. 51 times today trying to get into unit
My account is current. Red river newly purchased storage business. NO ON SITE ASSISTANCE. Called and have been on hold 3 different times. First call wait just to get gate access code. Second call, 30 minutes on hold. Informed them of second lock on unit needs removed. They do not listen told them it was a keyed lock and not combination 6 different times. finally a work order was created to remove the lock, placed back on hold then after 15 minutes just hung-up on. NO communication of time frame. Called right back on hold this time for 55 Minutes. Customer service and business practices stink.

Red River Self Storage / 2300 N. 9th St, Broken Arrow, OK 74012

Price - 3/5
Paperwork - 1/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Hi Jack, We sincerely apologize for any inconvenience you've experienced thus far. We are a fully automated storage facility but we do have our Customer Care team available for you 7-days a week. We also have our Management team available for special requests. As you've mentioned we recently took place of managing this facility. With most transitions there are sometimes hurdles to overcome. We can assure you this is not the normal experience and we hope to make it right moving forward. In the meantime, we will be reaching back out to discuss further. Thank you kindly for your patience in the meantime. -Red River Storage / Managed by 10 Federal Management
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