American Self Storage - W. Memorial Rd.

I reserved a storage unit online, upon arriving I requested to see it in-person before I committed, having been my first time to rent a storage.Boy was this was a huge mistake,heavy set gal sighed obviously annoyed with my questions, stated "she was on her way out!" Snatched her keys up, saying in a rude tone,that she was only stopping by there to take a few payments, Her daughter who was the actual manager had an emergency having to leave the state suddenly. She then proudly claimed to be the Regional Manager and asked for my name and # to be contacted when her daughter returned? Needless to say I saw no reason to ever return much less deal with her daughter after the 'Regional Manager' was so pleasant, hahaha but I did get her name, and it was "Ashley." Recently learning that the "WEDEL" family owns this property and several others I was appalled and needed to share my experience so they know what they are paying their (if she really is) the regional manager to do ..... to run off potential longterm customers!

Very rude, unhelpful, disrespectful confrontational lady. Has minimal knowledge when it comes to problem solving. SMH ????

When I arrived I found the unit I had reserved was to small. The manager was GREAT, she made the transition to another unit almost seamlessly. SHE IS GREAT.