Simply Self Storage - 13401 N Indiana Avenue - Chisholm Creek

I do not recommend storing anything with Simply Self Storage. They have had THE WORST customer service I have ever experienced. I have been a client of theirs for 3 years and never missed or been late on a payment. I called ahead to reserve an additional storage unit. I spoke with their rep 3 times that day while I was packing up my thing to move. The movers took longer than expected and I called to communicate the delay. I arrived at 6:10 PM. There facility closed at 6, which the rep did not communicate to me the 3 times i spoke with her earlier that day. She left at 6 and did not call to tell me so I was unable to get a unit that day and I had to pay the movers for their time to drive up there. We came back the next day and they were closed, because simply self storage is not open on Wednesdays. What a joke. I recommend using American Self Storage 13802 Technology Drive. Their service is far superior, as are their business hours. They also have climate-controlled bays you can drive your moving van into.

The storage hallway or corridor space had zero lighting which forced us to work in the dark and using our cell flashlights. We immediately reported the issue and, the front desk guy told us we'd have to wait on the maintenance staff which was not helpful, especially since one needs both hands to efficiently and quickly load the store room. Would hope that the company does regular maintenance: otherwise I am concerned that the climate-controlled space might get neglected too.

The move-in process was quick, but the weekend attendant never asked me if I needed a lock. Instead he just said, "Here, you'll need this." I thought you had to use their lock. Later looking at the receipt, I noticed the $15.99 charge. Once I arrived at my unit, we looked for a cart, which the website said is available. Not finding one, I called the office and was told that the website I was looking at was the main site, that not all locations have them and this one did not have them. I told him it most certainly did say that that location had carts, to which he said, "I'll tell my manager." This forced us to move a 16' foot moving truck into a middle interior unit one box at a time. The fact that the website said they had carts was the only reason I chose this facility. Also, the light fixtures in front of my unit and the one to the right had no light bulbs in them, making it very dark. Additionally, the facility was filled with dead bugs and a dead rat. I went in to see the main manager the following Monday. He didn't care one bit. He didn't want to write my name and unit number down. He didn't offer me a refund on the lock I didn't need; he just said, "yeah, they do like to up sell the locks." He didn't want to look at the pictures of the light fixtures without light bulbs. And he blamed the lack of cleanliness on the weekend attendant being injured, as if it was a one day issue. The moment I can get out of this unit, I will move out and not come back.