Carlisle Self Storage

I am in the process of relocating from another state. Staff made my experience extremely easy remotely by both phone and online. Melissa was always available for my questions and concerns. They even precut the plastic security packaging on the disc lock in anticipation of my arrival. It's those small details that so often go unnoticed and are so often under appreciated. I give 6 stars out of 5!

Employees very helpful and great. Service was excellent.

This company has to be the worst company I have ever dealt with! I had this unit during the pandemic and had some hardships follow due to the pandemic and I was literally not even 2 weeks late and they are threatening me with auctioning off my stuff. I lost my job and had absolutely no income for 5 months straight with no unemployment paid to me either and had to get numerous covid testing done due to being exposed to the sickness and having symptoms and the results took forever to get back so I had to quarantine the whole time I was awaiting my test results and this company had absolutely no empathy or care about that they threats started immediately with them saying my stuff was going to be auctioned off within a couple of weeks being late with my payment yet failing to tell me the truth and that it had to be 60!days late or greater until they could officially start the auctions off of my property: I had my kids baby’s pictures in the unit my late fathers belongings and my late grandma’s property as well being in the property. . I completely lost everything because they REFUSED partial payment from me even though I couldn’t even pay for the roof over my head.! They are mean deceitful people that work for that company and I will never see my stuff again. They don’t see you as a human being at all with hardships but simply a number and want their money now! No partial payments was ever accepted nor was a payment plan ever offered to help resolve this terrible situation the pandemic put me in! I will never ever give a recommendation for this company! I will never see my kids baby’s pictures again and I will never forgive them for lack of remorse or empathy they had towards a human being! I will continue to tell this truth about this company until the day I die! This is absolutely a horrible horrible company god forbid if you have situation where your late or can’t pay cuz they will not 100% NOT work with you at all!