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10 Federal Self Storage - 9951 Airport Pkwy, Kingsport TN

9951 Airport ParkwayKingsport, TN 37663(512) 361-1686

1.5 out of 5 - based on 4 reviews10 Federal Self Storage - 9951 Airport Pkwy, Kingsport TN
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Available Units

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10' x 10'Unit
  • Roll Up Door
  • Climate Controlled
  • Interior
$104.00per month
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10' x 15'Unit
  • Roll Up Door
  • Climate Controlled
  • Interior
$169.00per month
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10' x 20'Unit
  • Roll Up Door
  • Climate Controlled
  • Interior
$189.00per month
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10' x 25'Unit
  • Roll Up Door
  • Climate Controlled
  • Interior
2 left at$284.00per month

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12' x 40'Parking Space
  • Drive Up Access
  • Outdoor-uncovered
1 left at$79.00per month
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12' x 40'Parking Space
  • Drive Up Access
  • Outdoor-uncovered
2 left at$79.00per month
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12' x 40'Parking Space
  • Outdoor-uncovered
2 left at$79.00per month
Customer Reviews of this Facility (4)
Continual Rate Increases not keeping up with the value and services provide
A new management company took over in 2020, and since that time, a new rate increase occurs every ~ six months- the average increase is ~20%, with a cumulative increase of 49% over a span of 16 months. The storage units rent has never been late, nor has there been any complaints from us, the customer. Neither facilities nor customer service has improved (in fact, customer service now has waiting times on hold), nor can management detail the reason for the increase; I can only assume that since they have customers hostage, during the profit handsomely. I would not recommend this facility nor any facility managed by 10 Federal Storage, LLC its partners and affiliates. 

10 Federal Self Storage - 9951 Airport Pkwy, Kingsport TN

Price - 1/5
Paperwork - 3/5
Service - 2/5
Cleanliness - 3/5

Manager's Response

Thank you for your review. We appreciate you sharing your experience and sincerely apologize for the inconvenience. Our rent increases are based on the current markets and prices of nearby competitors. You will find that our prices are less than other facilities in the area. With respect to the customer service department we uphold a standard of answering call under one minute of someone being on hold if someone doesn't answer immediately. Though, we can assure you that we will look into your claim to ensure we are still following protocol.
beware
beware that making a payment to this facility will take you hours, days. 19th call in que is not uncommon with over 2 hour hold times. If you try to set up account to pay online you will encounter an error. customer service is non existent unless of course you need to reserve a unit than you can speak to someone right away however that person can not take your payment and can only give you a phone to call please think twice before booking

10 Federal Self Storage - 9951 Airport Pkwy, Kingsport TN

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Thank you for your feedback. I apologize for your long wait time. Our customer support division was closed on Thursday and Friday for the Thanksgiving holiday, per the email sent out to all customers on Tuesday afternoon. They have reopened for normal business today, Saturday November 27th. I am unable to see your account in our system with the information provided, if you are still experiencing issues please feel free to reach out to us. -Management
Took my money, then disposed of my car
I was paying 10federal to store my car beginning in May 2020 when they took over the Kingsport facility. In Oct 2021, a towing company removed my car; the towing company claims they received an order to do so via a text from a 10federal manager. I wrote this manager directly and she replied with a copy pasted PR template. Bills at the time were properly paid, withdrawn automatically from my bank. I receive numerous emails from 10federal; my address and phone is written on every bill; I have given them my license plate over the phone. They have adequate access to my information, yet unfortunately I did not receive any warnings beforehand about a problem with my car that would have warranted disposing of it. Most likely, 10federal was automatically withdrawing money from my account each month for over a year, but not keeping track of what car I was paying to have stored, despite me giving my vehicle information to their call service. In comparison, the towing company is run by competent people who figured out who the car belonged to and sent me a registered letter immediately. If 10federal were as diligent in keeping track of customers' property and looking up the license plate information that I had provided over the phone, they would have known that the car belonged to a paying customer, and saved me a $650 impound bill.

10 Federal Self Storage - 9951 Airport Pkwy, Kingsport TN

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

David, We are sorry this has been your experience, several notices and attempts were made contact you beginning in July 2020, as you were not parked in your designated parking space. Unfortunately this was a breach of your lease, and was considered an abandoned vehicle. If you have any other question or concerns please feel reach to reach out to the call center. -Management
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