10 Federal Self Storage - 9951 Airport Pkwy, Kingsport TN

A new management company took over in 2020, and since that time, a new rate increase occurs every ~ six months- the average increase is ~20%, with a cumulative increase of 49% over a span of 16 months. The storage units rent has never been late, nor has there been any complaints from us, the customer. Neither facilities nor customer service has improved (in fact, customer service now has waiting times on hold), nor can management detail the reason for the increase; I can only assume that since they have customers hostage, during the profit handsomely. I would not recommend this facility nor any facility managed by 10 Federal Storage, LLC its partners and affiliates. 

beware that making a payment to this facility will take you hours, days. 19th call in que is not uncommon with over 2 hour hold times. If you try to set up account to pay online you will encounter an error. customer service is non existent unless of course you need to reserve a unit than you can speak to someone right away however that person can not take your payment and can only give you a phone to call please think twice before booking

I was paying 10federal to store my car beginning in May 2020 when they took over the Kingsport facility. In Oct 2021, a towing company removed my car; the towing company claims they received an order to do so via a text from a 10federal manager. I wrote this manager directly and she replied with a copy pasted PR template. Bills at the time were properly paid, withdrawn automatically from my bank. I receive numerous emails from 10federal; my address and phone is written on every bill; I have given them my license plate over the phone. They have adequate access to my information, yet unfortunately I did not receive any warnings beforehand about a problem with my car that would have warranted disposing of it. Most likely, 10federal was automatically withdrawing money from my account each month for over a year, but not keeping track of what car I was paying to have stored, despite me giving my vehicle information to their call service. In comparison, the towing company is run by competent people who figured out who the car belonged to and sent me a registered letter immediately. If 10federal were as diligent in keeping track of customers' property and looking up the license plate information that I had provided over the phone, they would have known that the car belonged to a paying customer, and saved me a $650 impound bill.