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Public Storage - Austin - 700 Victor Street

700 Victor StreetAustin, TX 78753(512) 361-1686

4.5 out of 5 - based on 13 reviewsPublic Storage - Austin - 700 Victor Street

About Public Storage - Austin - 700 Victor Street

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Customer Reviews of this Facility (13)
Misgiving information, a charge for service I don't ask for.
Service was good, a bite of a wait time with only 1 worker, and even though i said I didn't want the (SafeMove) truck rental warranty insurance... But, I was still charged for it when i had to request a 2nd days use Still needing the truck. I gave $100 upfront cash payment, But owed ($36.70 $28.00) Unexpected added charges BIG DEAL BRAKER for giving a good review!!!! I was finding it very difficult to understand why I was being charged after I had given $100 cash payment up front before leaving the uhall truck rental store. I new i would owe for the additional days rental for the truck. But I had not Expected expected to also be charged after returning the truck the SafeMove coverage fee of $28 or how i can get my money back now??? Also, My truck wasn't quite filled all the way up, so i had to spend a little more to fill it up. & I definitely wasn't expecting to pay for the milage Upon returning the truck (since I was under the impression that the mileage had been added Already into the original full upfront price when I spoke before coming in during making my reservation with the store employee that the coats were being included. Yet clearly they were not... When I originally spoke with uhall store employee I simply went off his word of costs. Yet here i find myself charged for the 2nd day truck rental $28. ( and I definitely didn't know that the uhall dally Rental was a $10 rental fee per day as well ).. So, in total when returning the truck back i was charged $28 $36.76 $59.90 (uhall Truck rental a day fee) $20 (uhall dally rental a day fee) - minus the 109.23 I previously had paid Upfront.. I owed = $44.34 (I was only credited $7.41 since the employee didn't seem to know to take cash payments 1st and then tell the customer the remaining owed amount for credit card balance due) I cannot say my whole experience was good. Because of all the miscommunication and added unrequested $28 safe mover coverage fee Charge i paid for. that I never asked to be charged for. and I told the store employee over the phone & in person I didn't want the coverage from the very start of business.... I made sure to repeat myself stating that I did not want the coverage service added to the truck rental. Still it was & i ended up paying before getting my printed out invoice receipt and later the next day going over what I was charged for. I'm out $28 money... Sad

Public Storage - Austin - 700 Victor Street

Very pleased
Very pleased. The facility is clean and secure. Leah was great signing us in and showing us our unit and how the gates and elevators worked with our secure codes. The registration process was simple and most of it I was able to do ahead of time online.

Public Storage - Austin - 700 Victor Street

Excellence comes Standard!
Tragedy hit me when I least expected it. I needed to move my belongings ASAP! It took only 10min searching on web and talking to customer service reps on the phone. That I knew public storage was right for me. Yes, I used them before but I didn't do the research I did this time. I was WOW'D by what the property offers for anyone. Huge elevators, climate control, large utility carts to carry everything so you don't break your back. On top of the amenities, they had an excellent manager on duty, ROBIN, who really made me feel like family. Hearing me vent about what happened to me and uplifting my mood, reminding me that public storage was the 1st right step to getting back on track. I knew which unit size I wanted but it was only after she showed me the virtual display I locked in my decision. It's a really cool and realistic feature to have during a move, no matter how much you are a "moving expert". ROBIN recommended me a great product and cheap insurance to ensure my belongings remained in great condition. Walked me through step by step with using codes for doors, gate, elevator and showing me the exactly how to open the lift door to my unit as well. ROBIN gave me clear perfect instructions to where my unit was. I EXTREMELY RECOMMEND THE CONNIVENCE OPTION FOR YOUR UNIT! Being closer to the elevator saved me time and it's only 1$ more. The moment I stepped foot inside the lobby to meet ROBIN things just kept getting better. I didn't feel scammed or like I was a dollar sign. Also the Victoria St. in Austin TX, location is brand new and you can tell. So it was a nice surprise to not have skyrocket prices just because of that. I wish they were open a little later however 6am-9pm is very doable Also I wish there was hand sanitizer on each floor out side of elevator. But that's just me being picky during these COVID-19 times. One of the nicest touches after all is said and done is how the display screens welcome me and use my name. It feels like a warm welcome getting a personal message. Feels exclusive and I feel safe the entire time I'm on property. Oh and there's an awesome loading zone that is spacious for 4-5 vehicles to use at once. Thank you Public Storage! Keep up the great work!????

Public Storage - Austin - 700 Victor Street

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