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Community Self Storage - Memorial / Galleria - 2101 S. Voss

2101 South Voss RoadHouston, TX 77057(512) 361-1686

4 out of 5 - based on 4 reviewsCommunity Self Storage - Memorial / Galleria - 2101 S. Voss

About Community Self Storage - Memorial / Galleria - 2101 S. Voss

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Customer Reviews of this Facility (4)
Excellent
The staff was helpful and friendly. The facility is nice and very clean.

Community Self Storage - Memorial / Galleria - 2101 S. Voss

Price - 3/5
Paperwork - 3/5
Service - 3/5
Cleanliness - 3/5
They will steal your deposit.
I signed a contract with them and within 48 hours my buyers financing feel through and so did my house sale. I called up to the storage facility and asked if it was a problem and was told probably not since the contract was just signed and I hadn’t moved in. However I had to wait to speak to the manager. After several phone calls and days passing I was talking to an employee and the manager would not talk to me but told the employee I could not cancel but I could move the date when I need to move. I thought that’s a fair arrangement. Move ahead after they have used my deposit as months rented with an empty space they now want to start auto billing me? This is point where I knew I had been lied to. I called several times and trying to get the manager to talk to you is almost impossible. So I went there. I showed her the online ads about how easy they are to work with. The story went in circles even though I had records of conversations with he employees and her yelling answers in the background. I asked why I couldn’t cancel my contract. She said you could have I’m not sure why we didn’t? Either way I felt they completely lied to me and kept my money even though I thought we had worked out an arrangement that was fair to everyone. Today I went and the credited me back one months rent from my auto pay on any empty unit. Buyer beware I lost about $250.00 to them. I would like to say that some of their employees like Ralph and Liz we courteous and very professional!

Community Self Storage - Memorial / Galleria - 2101 S. Voss

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5
Experience was wonderful!
Liz, Ralk, Stacey and Susan were wonderful to work with. Facility is terrific and price is great. Thank you for all of your help!

Community Self Storage - Memorial / Galleria - 2101 S. Voss

Price - 5/5
Paperwork - 3/5
Service - 5/5
Cleanliness - 5/5
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