Life Storage - Katy - Franz Road

The staff makes renting to vacating easy and painless. They go out of their way to make sure the customers are happy. This facility is well maintained. The staff Milan and Shelton are very efficient and nice. They explained the details and goes through the agreement efficiently and quickly. The first time I rented a unit, Milann explained and showed the options available. The facility also try to control the entry hours which I think is a plus for security purposes. I only used the facility for three months and I have nothing but praise for Shelton and Milann. Shelton made the vacating process so easy. My unit was on an automatic payment and I neglected to take it out of the autopay. So, my card was automatically charged on the day I was supposed to vacate. Shelton, worked on it and told me that it may take a couple of days before it gets credited to the account. However, the same night (at 6:34 P.M.), he called me and said that the accounting will process it. He sent the paperwork quickly enough that the their accounting office was able to process it quickly and will most likely get posted earlier that he predicted. Please also note that he's shift ends at 6:00 P.M. and he called me after his shift just to let me know the status. Thank you very much Shelton. As for Milann, I called her a couple of weeks before my chaotic move and explained that I will not need a full month but maybe just a couple of days over the due date. She was so flexible and informed me that she will be able to pro-rate up to a certain number of days.

Milann was a great help in getting the storage space that I needed. She made the paper work easy and simple. "Great job."

It was a very quick process to find the storage and reserve my unit. I even was able to get a great deal! They offer insurance if you do not already have your own and the pricing for that is quite reasonable! The clerk was very personable and knowledgeable and it was overall a very pleasant experience. Thanks!