Public Storage - Houston - 9576 Cypress Creek Pkwy

Reservations On self storage.com do not capture if the facility allows motorhome with car trailer to be stored in single space. I spoke with the agent public storage location at 9576 cypress creek parkway and told her I am coming in with motorhome+car trailer total length within the unit size reserved. She confirmed availability and asked me to come in as soon as possible. After 3 hours of drive and upon arriving at location she says I have to rent 2 spots one for motorhome and other for car trailer!!! I explained the inconvenience of separating them and parking them separately. She claimed that it is policy of public storage Company that car trailer needs separate spot. She could not show me the policy upon request. She doesn’t care. She then threatened to lock my stuff in the premises unless I rent 2 spots. She said that she has to leave (this is at 2.30pm). Location closing time is 6pm. They are cheating customers.

The online reservation was not as accurate as I would have liked it to be. I had to call the call center to try to make an adjustment to my reservation, however after several attempts, the representative could not figure it out, so she told me that I was going to have to keep my reservation time/date the same. The check-in experience was not too bad. The manager was professional. The process was rather quick and I liked my unit.

The customer service was exceptional, all of the questions that I had were answered. My overall experience with public storage was absolutely great, I will definitely tell my friends and family about my experience with public storage.