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Vigilant Self Storage-Ironbridge

6100 Blest LnRichmond, VA 23237(512) 361-1686

4 out of 5 - based on 5 reviewsVigilant Self Storage-Ironbridge

About Vigilant Self Storage-Ironbridge

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Customer Reviews of this Facility (5)
Convenient and great
I’m using this storage unit as I am in the process of selling my house and moving to a new house. The location is perfect and the folks working there are super friendly and helpful.

Vigilant Self Storage-Ironbridge

Price - 5/5
Paperwork - 3/5
Service - 4/5
Cleanliness - 5/5
Paid a day late and they made me pay the whole month.
My mom died in New York and they charged me $370 for the whole month on 2 storage units because i got there a day late. No understanding or compassion because i was late because my mother passed away. At least they could have pro-rated the amount. I was never late on my payments. I literally flew in from NY and went to a closing from the airport. Moved the next day.

Vigilant Self Storage-Ironbridge

Price - 2/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Hello Ms. Guest, as we expressed the numerous times we spoke with you, we are so sorry for the loss of your mother and we wish you peace and grace in the days ahead. However, the way your review is written misconstrues the fact that her death was not what precipitated your move-out from the storage unit two days after the final cut-off for proration. In fact, during our discussions with you about the rent being due, you disclosed that it was due to the closing date of your home being moved up to an earlier date, causing you to have to return from New York early to attend the closing. Until the home closing was moved up, you had every intent of remaining in the unit for the full month. Also, we inform all customers when they rent that rent is not refunded or pro-rated after the 5th of the month and that policy is clearly stated on the rental agreement. Again, we are so vey sorry for your recent loss, and we wish you only the best moving forward.
Great Location
Happy that this storage could accommodate my needs during this economic time. The staff was very friendly and professional. They answered all my questions and ensured me that my personal belongings will be kept in a safe place. I highly recommend.

Vigilant Self Storage-Ironbridge

Price - 5/5
Paperwork - 3/5
Service - 5/5
Cleanliness - 5/5

Manager's Response

Thank you for your kind recommendation and rating. We appreciate you!
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