CubeSmart Self Storage - AZ Phoenix East Bell Rd

I am deeply sorry for a poor review I gave due to my misunderstanding of a few things & my age plus limited tech skills. Henry was very tolerant as was the Customer Service Rep who called to explain my error & listened to my concerns as an older person. God bless you both & thank you for your patience, kindness & service.

I got to facility to find sign saying they were closed. Then found I could get in & get a unit on an app. This took some time. It was hot& I am a 64 year old woman who was dropped off & they lived on the property. I then go to unit to find a lock already on it. The app said to call & also someone would call back but no-one did. It is now getting closing time & all my things are outside but I have paid for this & have no-one to talk to. Finally, I start pulling on unlocked units & a man comes out of the building to ask me if he can help me. By now I have been in the heat outside for 1&hours while these people watch me. Then he tells me I should have read more on the app about unlocking the lock. The following week he calls me & tells me I didn't sign the application & have to come in to sign it. I asked when office hours are & he says 10-6. I call him later & tell him I can't come in that day but I checked the app & says my signature was accepted as it said at the time. He says, Well, I will check again. No.I say well I am not up to coming in today. Tomorrow. I don't have transportation so I must walk which he knows from the first time I came in. I go in the next day & again at 130pm the door is locked & I go to get in my unit, but he has put a lock on it too! For what! I have paid for this unit! And filled out the app!As required!