Public Storage - Salem - 12 Goodhue Street

I reserved a 10x10 unit online and scheduled my move in date. It was said to be a ground floor unit at a price if $164. When the day of my move in arrived I was informed that there was only one unit left at the facility, it was on the second floor, and it was $180 a month. Almost $170 more a year. When I was understandably upset that the unit I reserved apparently didn’t exist I was told that the reservation I made (the same one that literally every thing I received referred to as my “move in date.”) wasn’t *actually* a reservation for a storage unit, but only to “look at a storage unit” and it didn’t guarantee me the pricing or unit I reserved. Literally nothing in any of the emails or communication I received up until that point indicated any of this. According to the manager on duty because the reservation doesn’t actually reserve, well, anything apparently, that last unit could had been rented earlier that day and I would have had no unit at all to move into on my scheduled “move in day.” This is a disgraceful and very clearly intentionally misleading business practice. When you reserve a rental car, are you making a reservation to “look at” a car? NO! When you reserve a hotel room, are you making a reservation to “look at” a hotel room? NO! And nothing about any of the process, including referring to my reservation date as my “move in date” indicates anything other than that I reserved a specific space, at a specific rate, that would be move in ready on that day. Honestly what if they had rented out that last unit and I showed up to my “move in” day with a u-haul full of belongings only to be told that there were no more units. Absolutely terrible business practices and I feel like I was intentionally misled.

The staff was friendly and very knowledgeable about the services. The place is very clean, organized and seems very secure.

The customer service was what made my experience amazing at public storage. Diana showed me the unit and discussed what would be finically realistic for me. She made sure my move in day would be easier by having proper packing and boxing. Public storage was the easiest part of my moving experience.