Easy to drive in and unload out of the sun...Full Review
I was desperate to find a storage unit at the last minute. The fact that I was able to find one with first month free and a drive up facility (very convenient in this day in age) was a miracle. The young gentleman who helped me was named Marquis. I think I may have his name wrong but I recall it being along those lines (I'm terrible with names). Also the two young ladies working at night were very helpful. All staff were professional, helpful, not entitled in the least bit the way we see in customer service a lot in LA. Very pleasant experience during an extremely stressful time in my life. I truly appreciated the smooth transaction!Full Review
The front office agent was very kind & helpful on my appt check in date. She was very nice, professional and efficient.Full Review
Everything about the unit is fine. I don't like though that the price increases so much and the first month wasn't free. Especially during a pandemic it is safe to assume that people are moving because of financial reasons and public storage decides to increase their rates to $211 per month? That's very insensitive but then again it's a supply and demand I guess.Full Review
Straightforward and efficient, cheerful service.Full Review
After being disappointed with another facility, we checked out CubeSmart on W. Olympic Blvd. Meghan was extremely helpful from the beginning to end of our visit. She answered all of our questions plus provided additional information that we would need.
Their pricing seemed fair and their systems were straightforward. Communication by phone, online and in-person were all good. I would highly recommend this company/location for your storage needs.Full Review
5' x 5' Unit
Climate Controlled, Interior, Upstairs (Access via Elevator)
Space is clean and updated. Staff is courteous and nice. Elevators are very slow though.Full Review
After I booked a space online, I received a follow up phone call to discuss what I planned to put in the unit. The manager wanted to confirm that the space was the right size. I loved the extra attention.Full Review
The people at 715 Centinela Ave were/are just wonderful... knowledgeable, and very helpful... The paperwork system and digital records seem to be flawless. Just an excellent experience moving in. Even though the price is a little steep, I got the first month for $1, and it is temp controlled.Full Review
Natalie from the front desk was super helpful and knowledgeable on showing me my unit. Very accommodating to my crazy day, and an absolute pleasure to be around. Made the experience very enjoyable all around.Full Review
The manager at the facility was very cordial, efficient and professional. The facility was clean and the unit was actually nicer than I anticipated.
I have one big issue that could possibly have me moving out of the unit into another storage company's facility soon (when things get a little busier in the next couple months): That facility needs MORE MOVING DOLLIES TO BE AVAILABLE FOR CUSTOMERS!
I checked in, paid, got my unit number and went to the unit. Then I wasted about 25 minutes looking inside every loading door of the entire facility as well as by the elevators on each floor for a moving dolly to use. The area where the dollies would be chained up normally had only TWO CHAINS which looked like there were only TWO DOLLIES FOR THE ENTIRE FACILITY??? Unacceptable if true.
The only way I was able to procure a dolly was by waiting finally for the manager to return to the office, which was understandable as she seemed to be the only employee at the facility and this is a time of skeleton crews which I understand. I was lucky enough that she showed me where one dolly was located as it had just been used and was available. If that one dolly hadn't been available I would have immediately canceled the unit and gone somewhere else to rent a unit.
If things get busier in the coming month or so and I end up at the unit with no way to move anything from my SUV to or from the unit then the unit will ultimately lose the viability for my use.
Besides that, everything was great.Full Review
The people who work at this facilty are so accomadating and will go above and beyond for you - LOVE YOU PAM AND KEITH YOU ARE AMAZING!Full Review
I originally reserved a 10x7 unit, but after viewing the unit, I decided to rent the larger unit in the new section. More expensive, but it was just what I needed. I'm so appreciative that Keith mentioned the larger space and so very kindly was able to switch my reservation to the larger unit. It took longer, but the staff was very efficient in getting it done quickly.
I'm very appreciative of the staff and the space! Thank you!Full Review
The facility appears to be kept clean and well-lit, and it is competitively priced, but there is no gate access available yet and the hours seem to be very restrictive -- particularly so around the holidays. Regrettably, this has made moving in and gaining access to our belongings very challenging and frustrating at times.Full Review
Did all the paperwork with no paper on line. Love that. They texted me my gate key code and, after I had gone to the wrong Public Storage location (ummm...duh), asked a friendly staff member who was cleaning up after office closing and she set me straight, everything was outstanding. There are three locations in rapid succession along that street. What can I say, the company is popular. This is the third time I've had a locker with the company over 25 years or so. If I live long enough, it might not be the last in this changing-before-anyone's-ready world.Full Review