Extra Space Storage - 8249 - Phoenix - N 19th Ave

Lori Sander

I have consistently experienced a high level of professionalism from the staff and would enthusiastically recommend this Extra Space Storage location. Beyond the exceptional staff, the pricing is competitive, and the facility is consistently well-lit and meticulously maintained. My sincere appreciation to all staff members for their outstanding service. Sincerely, Lori Sander

Steph Waite

October 28, 2025

This is an absolutely horrible storage facility with shady business practices! My daughter rented a storage unit for her apartment furnishings over the summer, and when we returned for the fall semester, her ENTIRE unit was infested with rats and insects. There were droppings and urine stains everywhere, and the smell was enough to make anyone gag! There was nearly $2,000 worth of damage from all the rat urine and droppings. I had to extend my stay to help my daughter clean out the unit, and we had to replace all of her damaged property. Lou, the attendant at the storage facility, told us he would take care of the situation and issue a refund for at least half of the rental fees. Instead, for the last two months, he has jerked us around and lied to us multiple times. Initially, my adult daughter tried to resolve this with Lou, but he kept dodging her calls and eventually blocked her number. Then I had to get involved, since there was no way for her to contact him. He told me he was issuing a refund for the rent that day. When I called back a few days later to tell him we hadn’t received it, I found out he had blocked my number as well. I had to call from four different phone numbers over the course of two-plus weeks, constantly hounding him to do what he promised. Again and again, he said he would “take care of it,” but then promptly blocked the phone I had called from. After all of this, he still only refunded a fraction of what he said he would. If you care about your belongings, DO NOT rent from this facility. Check out the other reviews! There are many complaints about rat- and mouse-infested units. To top it all off, the customer service is non-existent. You’ll be jerked around, lied to, and have your number blocked so they don’t have to talk to you. Initially, I was very patient with Lou, but after two months of dealing with his lies, I am done with this man and this disgusting storage facility. I will be seeking remediation elsewhere.

Ismael Ramirez

I had such a great experience in getting a storage unit with Extra Space Storage. Kim was so helpful. I made my reservation online and when I got there to pick up the key for the storage Kim was very fast on getting me situated. I am very happy I chose Extra Storage!

Carol Friedman

The staff, facility, hours, accessibility, cleanliness, billing, customer service, and spaces could nit be more professional, or be improved in any way. The staff has been very informative and flexible. I have stored my things for years, have experienced 3 other storage companies, not come close to EXTRA SPACE STORAGE! I highly recommend this location on North 7th street, the staff is exemplary.

Hope Perry

August 22, 2025

I stored my stuff here over the summer because I’m a college student. When I came back, all of my belongings had rat feces and urine on them. I had to throw out hundreds of dollars worth of stuff and spent hours cleaning the belongings that were salvageable. Staff was not helpful with this as they said they weren’t liable since we didn’t buy the insurance. You shouldn’t have to buy insurance to ensure that the storage unit isn’t infested with rodents. Moral of the story?Don’t store your belongings here unless you don’t care about them getting ruined by rat poop- absolutely disgusting and will never use this location or company ever again.