The staff was knowledgeable and very willing to show me available units. They held my reservation as I had to leave and come back. I appreciated their friendliness and their patience not being pushy. They explained that the rent would be due the beginning of the next month again rather than one month from the date I rented it.Full Review
The manager Jerry was extremely helpful and answered all of my questions politely and accurately. The facility is open for moving 6am-10pm and there is a gate wi 25th a specific code for each person. I also got a great discount with the first month free! Good value and good service!Full Review
i got a good pierce of the 10x10 storage and the customer service is goodFull Review
No 5' x 5' Units Available
No 5' x 10' Units Available
5' x 5' Unit
Climate Controlled, Interior, Upstairs (Access via Lift)
only thing is cant use wheeled carts after they close.Full Review
This location is wonderful! There's a professional atmosphere and Martin was nice and informative! He answered all my questions and the process was quick! I highly recommend this location to anyone looking to get a storage unit!Full Review
Reserving online was easy. Coming in to complete transaction with staff was less easy. The staff was great, but some of the fees and rules were unnecessary. Now actually using the facility is average at best. The facility is short-staffed, so when I came to the office to return the cart key, I was waiting with three other customers because the only person at work had left the office to show a locker to another customer. I find it inappropriate to leave a woman alone to deal with the public, especially in the evening. It would be nice if the magnet meant to hold open the door on the path to my locker worked. Again, the staff is great.Full Review
This facility is very clean and is in a safe area of town. This is my second year using a rental unit. I find the staff is always very nice and responsive to my questions or concerns and always available to open the unit.Full Review
No 5' x 5' Units Available
5' x 10' Unit
1st Floor, Climate Controlled, Interior, Roll Up Door
Excellent customer service and always available to help to make the process easier. Family has been using public storage for a few years in different contexts and have never been disappointed. Highly recommended.Full Review
I didn't have any problems. The facility is well kept.Full Review
This is the first time I needed a storage space so not familiar with the process.
I will say this was a pleasant experience, staff was kind & took the time to show me two spaces so I could decide. Place is clean n easy to get in & out. Their freight elevators are spacious to get u & ur items to the second floors with ease.Full Review
Between my husband's cars and my business, we have rented as many as 6 units in other facilities. This one is definitely the cleanest and easiest to get to and get around in of them all.Full Review
the facility is in La Habra corner of Lambert and Harbor, is well secured, very clean, the location is ideal, rented the right storage size for a good price, and most of all I was helped by Susan who's very knowledgable and friendly.Full Review
Super fast and friendly got me in and out ! ?????? super secure and cheap storage!Full Review
Great location, clean, auto temp and light control, and very helpful staff.Full Review
Iâm happy I choose Life Storage. The staff is professional & friendly. This facility is on point, easy accessible, well lit, very clean & yes, well secured! Yes! I will recommend to my family & friends. Thank You!Full Review
5' x 5' Unit
3rd Floor, 9' Ceiling, Climate Controlled, Interior, Roll Up Door
I had reserved my space online. When I arrived at the facility to check in there were 2 people in front of me. I waited for nearly 30 min to get my storage space. He actually helped 2 people behind me, before he helped me. I think there should be more than one person working on a Saturday morning.Full Review
The man (Ralph) was very helpful and worked with me to get the best deal. Everything was explained until I understood it all. I can't stand public storage because they tell you zero move in cost for 1st month and then after they add everything up you are still paying regular price for the first month. But this place honors their discounts, so they are honest. The only complaint I have is I wish they stayed open to like 8 or 9 for us storage people. We can't always put things in storage because by the time we get off of work the place is closing. This leaves everything to be moved in only on the weekends. Its a new place so maybe after they get settled the time thing will be changed (I hope). But as far as everything else - A++++++++++++++++++++++++++++++++++++
And Ralph is perfect for his job too. Very nice man.Full Review
Prior to renting with Price Self Storage I read many reviews. Of course no one can disagree Ashlie is wonderful in customer service. And as I seen during my visit in the office with customer care and going the extra mile. My own experience was positive.
But as one reviewer said in a more negative review it's about more than customer service. Many complaints where about the gate hours and rent increase. From my experience with prior storage rentals both are part of every storage location. 1) to secure the property and their commitment that are valuables are secured and 2) just like apartment/home rentals - rental price increases.
What Price Self Storage offers that no other place does is the honesty of what you their value customer can expect from them. Not only is this information (gate hours and rent increase) verbally informed to you but it is in their lease agreement. Prices increase every x amount of months and the gates are available for access during these hours and closed during major holidays. I was surprised to hear no access during major holidays but I can respect it since I will refer back to their commitment of security.
Only thing I can think of that I read in the review but was not verbally informed to me was that a fee is charged if you stay a minute over gate access hours. However I did not thoroughly read the leasing agreement so it might have mentioned it.
As for a 4 star that is only because I don't rate anything over a 4.Full Review
5' x 5' Unit
Climate Controlled, Interior, Swing Door, Upstairs (Access via Elevator)
This facility is clean, safe and convenient. Staff is friendly, win win!Full Review
This storage place is free of clutter, no garbage cans in sight that way, no one would leave their trash behind. The staff were very helpful and patient. And it's closer than I thought it would be from my home.Full Review