SmartStop Self Storage - Escondido - 852 Metcalf St

I chose this facility because of the proximity to where I was going to be living and the extended hours of access I would have to my belongings. A few months after I began renting, they raised the rental fees and drastically cut the access hours, citing the homeless in the area as reason why they cut the access. “The homeless hangout by the doors and then when someone uses their code the homeless follow them in and sleep in the stairwells.” We are looking into a gate and then can put the hours back to normal.” I responded, the homeless have lived in this part of town for thirty years, the company knew that when they opened the place. Now you are cutting the hours and not compensating clients for the reduced access? “Well we are a business and if you don’t like it you can vote with your feet and go elsewhere.” Thanks for caring about your clients, for people that lost jobs and homes from Covid. Way to take advantage of people. Oh, and the other day I asked about the gate timeline so hours could return to normal, that attendant said “I don’t thing the hours will change back”. Lied to again.

The location is so convenient there’s two freeway exits near. It’s never crowded and the facility is super clean including the restroom. The gentleman who helped us was super friendly and was patient with me ( I had all 4 of my kids with me). Overall I’m am extremely pleased with my unit !

Storage was supposed to be 60$ with first month free once you get there they charge you almost a months worth to process paperwork then they want you to buy their lock wich turns out to be about a months worth so thats already immoral then once you get through that they informe you of rhe 10 dollar a month insurance which brings your total bill per month up 10 dollars., it was advertised online at 60$ this should be false advertising!!! Immoral business practices!!!