Despite having both phone and email confirmation, when I arrived I was told that my reservation had been cancelled as a "no show." So for 10-15 minutes, I had to stand there while the customer service agent tried to figure it out. Thankfully there was still a room available and the agent was very helpful and thorough for the rest of the interaction, but the cancelled reservation was simply unacceptable.Full Review
The staff was very professional and courteous.Full Review
I moved across country and needed something quick to hold all of my stuff. I was able to make the reservation online and the employees were calling me making sure that I was okay and on my way to move in. They got the storage space and the lock and key ready for me and it took about ten minutes to complete the process. I was very pleased.Full Review
I am not a current customer but like to switch to this storage center in the future. Information online for rental storage is helpful. I like the free moving truck. I met a friend who is renting at one of the centers for storage and he is very happy.Full Review
This was the best case scenario for "needing a public storage last minute", we first called the number on the website to set up an appointment. The receptionist was very flexible with our requests and took all of our information in a matter of minutes, she even suggested our preferred storage unit size. After our call I received my appointment confirmation with instructions, upon arriving public storage employees were taking safe precautions during Covid-19 but even then the service was very professional.
My storage unit was ready to access, after I got set up for recurring payments.
While we were moving our furniture we noticed the staff walking around with a clip board making frequent checks on every unit for security reasons.
I left feeling really happy about my investment and beyond satisfied with how easy it was to arrange this even during a pandemic. Thank you to the staff at the Alameda site in Huntington Park!Full Review
Check-in was quick and easy. Their COVID-19 adjustments were great. The unit was clean. Very happy with my decision to use this facility. The price was excellent. I only wish I could have used by apartment insurance instead of having to buy their coverage, but not mad since I got such a great for 10'x15' unit ($1 first month/$81 mo. after that.-size can accommodate four rooms.) The service was amazing with a highly professional and friendly staff. I would definitely recommend to family and friends. Thank you Public Storage and staff.Full Review
Aaron, the associate that processed my move-in, was really friendly. Quick transaction and he did a great job explaining everything. The facility itself is newer, has great controlled access and an awesome location.Full Review
Good service, good location, nice people and hoursFull Review
I am a 13 year customer of Los Angeles Fine Arts & Wine Storage. Recently, I had occasion to need more storage. I didn't think twice. I signed on with these guys. As usual, the folks at the facility were helpful, went through the paperwork quickly, efficiently and provided extra help. The facility is kept very clean and, of course, the temperature controlled environment is a real plus if you are storing art, wine or filmed materials. I really like the people who work there.Full Review
Kody was great help! This was my first time at a Public Storage, and he explained all the sizes, prices, and hours so easily. We were able to see the units that could've been a possible choice for me. I'd recommend this location for sure.Full Review
I wish there were more carts to use because especially at the end of the month on a weekend, everyone is there and it took me longer than expected to move out of a space because there weren't any carts available when I first got there. Also I think there should be 1 extra person in the office on those weekends that fall at the end of the month so the wait time isn't as long to get all your paperwork done. The office staff were very nice and professional. I would recommend Public Storage to family and friends.Full Review