Storelocal Self Storage - Oakland

I had a great experience first over the phone with Shavon (apologies if I misspelled). She explained everything very clearly to me and reminded me to have my phone charged when I came to make sure I could use their really cool app for my storage unit. Then when I arrived I received additional great customer service with Amber. Again she walked me through the whole process very clearly explaining the contract, facility hours, and how to operate everything. This place feels great and looks great! thank you ladies for a great experience :)

The facility is new, but there are lots of issues that still need to worked out. The first problem is the service. The person who runs the front desk, Jana, is as unhelpful as they come. She never told me that if I entered the facility (through automatic gates) at 5:55, my car would be locked behind the gates until morning. I got stuck out there and had to return to get my car the next morning. There was no help. No way of overriding the system that locked down the whole facility at 6pm. My husband who has his own unit has had problems too. There are better storage spaces. I’m going to have to move again, as much as I don’t want to have to. It’s too risky to keep my stuff there and not fun to deal with such poor service.