Public Storage - Pacheco - 150 S Buchanan Circle

Available, thorough, clear explanations, clean facility.

I was really happy with Kevin at the second location. Buchannan Circle. He was beyond helpful and friendly and knew that I was frustrated with the other location. I had made my reservation early in the week to come on Saturday. I asked to come as early as possible because I had several appointments I had to leave for. I was told 11Am was the earliest even though they open at 9:30. When I called back I spoke with someone else who said I could come at 10AM instead. I was told they had flooding at the location and she would be checking my unit Friday and would call me to let me know if there were any issues with the unit. When I arrived on Saturday, They were very friendly- However They were not able to get their lock off the unit. So it was not checked to see if flooding had affected it and now I was not able to get a storage at this location because they didn't have any other units this size. I was extremely frustrated with the lack of planning and follow up. Especially because I had made it clear that I had other appointments and needed to be as quick as possible. Then had to drive to another location and get it figured out. Like I said at the beginning- Kevin was amazing. Helpful, Kind and quick!!! And I am beyond thankful for that because I know I walked in with a bad attitude.

Great service!