Prior to renting with Price Self Storage I read many reviews. Of course no one can disagree Ashlie is wonderful in customer service. And as I seen during my visit in the office with customer care and going the extra mile. My own experience was positive.
But as one reviewer said in a more negative review it's about more than customer service. Many complaints where about the gate hours and rent increase. From my experience with prior storage rentals both are part of every storage location. 1) to secure the property and their commitment that are valuables are secured and 2) just like apartment/home rentals - rental price increases.
What Price Self Storage offers that no other place does is the honesty of what you their value customer can expect from them. Not only is this information (gate hours and rent increase) verbally informed to you but it is in their lease agreement. Prices increase every x amount of months and the gates are available for access during these hours and closed during major holidays. I was surprised to hear no access during major holidays but I can respect it since I will refer back to their commitment of security.
Only thing I can think of that I read in the review but was not verbally informed to me was that a fee is charged if you stay a minute over gate access hours. However I did not thoroughly read the leasing agreement so it might have mentioned it.
As for a 4 star that is only because I don't rate anything over a 4.Full Review
5' x 5' Unit
Climate Controlled, Interior, Swing Door, Upstairs (Access via Elevator)
I was very concerned about security, and the cameras, codes for each area, and the unusual lock provide great peace of mind! I also wanted climate control for the summer heat, and since it was about 97' outside, the cold/cool air was refreshing as well as reassuring! The floors were shiny from being buffed, and there wasn't a single piece of , well, anything on the floors! The carts provided were a very manageable and SO appreciated!!! The staff was amazing, both in the office & the lady who drove the truck over for us to use for the move in (& for no charge, too!!). I would rate this a 10 out of 10!!Full Review
5' x 5' Unit
Climate Controlled, Interior, Roll Up Door, Upstairs (Access via Elevator)
only thing is cant use wheeled carts after they close.Full Review
This location is wonderful! There's a professional atmosphere and Martin was nice and informative! He answered all my questions and the process was quick! I highly recommend this location to anyone looking to get a storage unit!Full Review
The manager Jerry was extremely helpful and answered all of my questions politely and accurately. The facility is open for moving 6am-10pm and there is a gate wi 25th a specific code for each person. I also got a great discount with the first month free! Good value and good service!Full Review
i got a good pierce of the 10x10 storage and the customer service is goodFull Review
No 5' x 5' Units Available
No 5' x 10' Units Available
8' x 10' Unit
Climate Controlled, Interior, Upstairs (Access via Lift)
We rented a climate controlled storage unit for our fine art and collectibles. Couldn't be happier. Place is brand new and squeaky clean. Gate and access easy to use. People very friendly and helpful. Wish they had another elevator closer to our spot, but it worked out pretty good. Very good price. We recommend Life Storage to anybody.Full Review
No 5' x 5' Units Available
5' x 10' Unit
2nd Floor, Climate Controlled, Interior, Roll Up Door
This facility is clean, safe and convenient. Staff is friendly, win win!Full Review
This storage place is free of clutter, no garbage cans in sight that way, no one would leave their trash behind. The staff were very helpful and patient. And it's closer than I thought it would be from my home.Full Review
4' x 4' Unit
Climate Controlled, Interior, Upstairs (Access via Elevator)
This is the first time I needed a storage space so not familiar with the process.
I will say this was a pleasant experience, staff was kind & took the time to show me two spaces so I could decide. Place is clean n easy to get in & out. Their freight elevators are spacious to get u & ur items to the second floors with ease.Full Review
Between my husband's cars and my business, we have rented as many as 6 units in other facilities. This one is definitely the cleanest and easiest to get to and get around in of them all.Full Review
Very friendly place explain every thing clear would recommend to any body who would need to rent a storage.Full Review
The lady was very helpful she made me feel secure in my decision making and even prayed with me i wpuld highly recommend this place they were very attentive even gave me the extra time needed cuz the elevator had broke I would go here again for sure if ever need be.Full Review
I am a return Public Storage customer. My visit to this new location was fast and easy. My previous account was found and updated. My agent promptly showed my rental unit and I was ready to load. Keep your lock from previous use. No need to spend additional money again. Covid-19 rules are straight forward to work with.Full Review
We are students, who had to move to a much smaller place, and our storage place is large enough to keep things neat and quickly located. We need to keep many reference texts as well as our off season clothing and furniture that does not fit our current location. It is great to keep things in such a clean and secure place.Full Review
Even though it was 9 miles away from me, and I doubted about this place but now I'm happy with the service I received at the reception.Full Review