U-Stor-It North Park

Place was great, got a good promo deal to start. Planning to used this 1-3 months. New building, nice and clean, easy access with codes. Customerbsercice was great and is on a great location. Their prices where better than other ones I was looking at, so I was please with what I got, is what I needed. Is just for me is great for short term

I cannot figure out how to amend or add a comment to my previous review so I am posting a new one. A few days after I moved in I returned to the facility and spoke with the representative who gave me a verbal that the price was updated in the system to $105 per month as agreed. They still did not send me anything in writing showing that was my rate. A few days later I believe they saw my review here and called me to follow up - at which point they finally emailed me a monthly invoice showing my rate as $105 per month. I appreciate that they did finally honor the correct rate, but it was still a negative move-in day experience to deal with the hassle of signing multiple versions of the contract showing the incorrect rate and the shady practice of having me sign one version that showed the cross-out with the correct rate written in, followed by another one that they were "actually putting in the system" without the crossouts. They said this was company policy and the system would not let them do otherwise, but I suspect this was actually an attempt for bait and switch and they may do this to other customers who do not challenge them to put something in writing showing the correct rate, leading to them getting screwed over later. Overall this storage unit is in a convenient location and average overall. I have unfortunately had various types of bait and switch experiences with other storage units so it seems to be industry-wide practice, so in reality this place is just average or slightly better than average due to the location, price, overall deal, etc. If you go with it, expect something like this to happen and be sure you get the correct rate in writing one way or another and make a note of who you spoke to at each step in the event they try to not honor the correct rate.

The facility is clean and have helpful staff.