Public Storage - Venice - 315 S 4th Ave

There was a lack of carts to use to move my stuff in. I was only allowed to use one. There should be an abundance of carts on a more prevalent move it date. Also the elevator time in and out was frustrating.( great for keeping homeless people out) bad for people who are paying premium prices to move in with a time schedule. Also provide two cards with codes for people at the desk again do the time goes smoother. Also if I was a single person moving in a using a car. I had to go all the way outside the gate to punch in a code to open the gate. There should be gate clickers to open the gate.

Well, I had a very good experience when I rented my space a few days ago, but the next day I recommended it to a non profit I work with, and tried to help them set up their rental- It was a 4 hour nightmare. I am not exaggerating. The promotion that I told them about was somehow not available (but you can't find that out until you've filled out all of the paperwork.) I thought it was because I was named as a person with access, and I have a space there already, but then I took my name off, and it still was an issue. In the end , after 4 hours of trying to work with the guys at public storage (who could not do anything about what the system spits out), I ended up having to go to another company. It really changed my opinion of the place- just the day before I was giving 5 stars to the woman who helped me, and she still deserves that.

Everyone was very helpful, friendly and professional