Simply Self Storage - 510 Douglas Avenue - Altamonte Springs

I don't enjoy leaving bad reviews but this unfortunately is one. My parking space to store my car was half covered in leaves. Not a huge deal. The people at the counters were very nice. The general area and surroundings seem nice. I was told in person, that "my account was closed" and I had "nothing to worry about." We even called and double checked. I felt confident. Acouple weeks go by, we get charged. I go online to my account, file a request to vacate. Okay, I wasn't aware of this. Thought my "account was closed." No email confirmation. File the request again, says I've already done it. End up calling again, said he would "talk to corporate", it's been well over a week. I have no idea if my account is closed and now it has become one of those priorities that shouldn't have existed. This process has been convoluted and confusing.

Rita & Gilbert are outstanding and have amazing customer service ! Walked in and was greeted by smiles ! They make you feel welcomed and really knowledgeable about there job ! Great work ! Will recommend this location

I can always count on Gilbert & Rita to assist me on all my storage needs. They are always very helpful, friendly and their customer service skills are outstanding. Thank you both.