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General Storage - McDonough

1371 Zack Hinton Pky SMcDonough, GA 30253(512) 361-1686

3.5 out of 5 - based on 3 reviewsGeneral Storage - McDonough

About General Storage - McDonough


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Customer Reviews of this Facility (3)
Very Comfortable clean friendly staff and very fast
Comfortable clean friendly staff and very fast The only problem is they only had one dolly and it was broken other than that I would recommend this place is very clean very friendly very fast working and it’s very cool and comfortable

General Storage - McDonough

Price - 5/5
Paperwork - 5/5
Service - 3/5
Cleanliness - 4/5
Call center and storage center are not in sync
I called the phone number listed on this online page and get a call center type operator on the line. She said this location had what I wanted (Climate controlled unit). I call the actual storage facility to setup time to go look at the unit, fill out paperwork etc... and get informed he does not have what I requested. He then blames the call center for selling things they don't have available but when I call the Call Center back they blame the storage facility for not updating their system with what's available. He said, she said. BS I say!

General Storage - McDonough

Price - 2/5
Paperwork - 3/5
Service - 2/5
Cleanliness - 3/5

Manager's Response

Sandy, Thanks so much for your thoughtful insights. My name is Otis and I am one of the owners here at General Storage-McDonough. We strive for 100% customer satisfaction and I apologize for the miscommunication on your recent inquiry. I have met with our Manager and we have both taken measures to ensure that the availability posted on Sparefoot matches our vacant unit inventory. Thanks for bringing this disconnect to our attention. We are always working to improve and your feedback was valuable to us. We hope to see you at General Storage-McDonough sometime soon!
Excellent service, polite, friendly staff, good location, great prices, would recommend to everyone.

General Storage - McDonough

Price - 4/5
Paperwork - 5/5
Service - 5/5
Cleanliness - 5/5
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