Public Storage - Savannah - 12315 Largo Dr

Communication is Key! I arrived to move into my unit and to sign all required documents. No one communicated that there would be a district meeting and no staff would be on hand to permit access to the office or to greet incoming clients. My moving company is paid hourly. I incurred an additional $145 for the full hour although the office closed and we waiting for 42 minutes to be serviced. In the heat of the day, it would've been helpful if I had knowledge the office would close for a district meeting. I would have liked to have had the opportunity to plan my move AROUND that time so the driver and movers didn't sit idle waiting to get access to begin unloading my items into my storage locker. It delayed the completion and we lost momentum in the heat, which also resulted in me having additional fees owed to the moving company.

The staff was extremely nice and completely professional. That lead to a quick and hassle free time getting a storage unit.

No issues moving in, however after about two weeks later the security gate was damaged and subsequently left wide open for at least one week if not longer. Although there are other measures in place to ensure the safety of people's belongings, the broken gate allows for anyone to drive into the premises.