Central Self Storage - Star

Service and quality were great as I expected.

I rented a storage unit online and put my card number in and thought it was set up for auto pay on the monthly storage fees. Then I received a late notice 30 days later. I called the number on the notice and asked to be set up for auto pay, but the customer service rep could not set it up for me because someone at the Star office had to do so and she would have them call me. I then tried to put my card in to pay the fees several times, each time I was told I had to call a general number to pay. When I called that number, I was put on hold for a long time, and then told again that the customer service rep could not take my card to pay the bill, and someone from the Star office had to call me. Then I got another late notice and late fee. I finally got a number directly to the Star office and tried to pay, but at this point the lady was rude and told me I should have driven down to the Star office to take care of things and took no responsibility for the website not taking my payment and the customer service reps on the phone not being able to process my payment. I work in Boise and cannot drive down to Star during the week. I have never had such a hard time paying a bill. Then the office expected me to pay for multiple late notice fees. I would steer clear of this office.

Quick and easy. A pleasant experience.