Life Storage - 3327 - Chicago - Austin Ave

I absolutely hate moving and due to a series of unfortunate events have found myself once again needing to move and what's worse unable to find a place right away which caused me to need a storage facility. Uncle Bob's Storage was absolutely the best choice. The customer service is exexcelle,the the facility is very clean and well-organized, price was absolutely amazing and I would definitely recommend them over and over to family and friends. Needless to say they made a very unpleasant situation very tolerable and easy for me. I appreciate that so much!

Mr Lawrence was very helpful in allowing me to tour the storage and was very knowledgeable of the storage facility and was a HUGE help in getting me in and out and back to work all within 30 minutes

The facility and the employees at the facility were fine. However, the reservation process was deceiving. I had mistakenly reserved a non-temperature controlled unit, so I called to change my reservation. The gentleman I talked to on the phone assured me that he changed the reservation to a temperature controlled unit, and that he reserved a unit for me that was 10' by 5' with a 10' wide door. When I arrived at the facility I was given a unit that with uncontrolled temperature and that only had a 5' wide door. I was told that there may or may not be a unit available that fit the description of the one that I had supposedly reserved over the phone. Then I was told if I wanted the temp. controlled unit I would have to pay a higher rate, while on the phone and on the internet the price was exactly the same. I also notice that you have to pay at least $10 a month for insurance, which is not made very clear during the reservation process. I did end up with a temp. controlled unit for the price I was quoted originally, but I did have to press the matter a little for it to happen.