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Storage of America - West Washington

7910 West Washington StreetIndianapolis, IN 46231(512) 361-1686

3 out of 5 - based on 4 reviewsStorage of America - West Washington

About Storage of America - West Washington

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  3. 3. Visit your facility

  4. 4. Move in

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Available Units

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Amenities
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Not sure what you'll need? Need help determining what are right for you? We can help!
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5' x 5'Unit
  • Drive Up Access
  • Outdoor Access
  • Premium Location
  • 1st Floor
$54.00per month
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5' x 10'Unit
  • Drive Up Access
  • Outdoor Access
  • 1st Floor
$74.00per month
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10' x 10'Unit
  • Drive Up Access
  • Outdoor Access
  • 1st Floor
$119.00per month
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10' x 15'Unit
  • Drive Up Access
  • Outdoor Access
  • Premium Location
  • 1st Floor
$159.00per month
Customer Reviews of this Facility (4)
Homeless people
I a unit there I have been there for almost 3 years on more than occasions have seen homeless people on the lot I cannot get access at certain times or have been refused access within normal hours when reporting the homeless people or something going on the lot you are treated like a suspect instead of a witness

Storage of America - West Washington

Price - 2/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Dear Eric, thank you very much for taking the time to write us a review. We sincerely apologize that you were unable to receive access. Sometimes the code system does make mistakes and doesn't allow people in the facility when they are supposed to be allowed. Technical glitches do occur but you can always call the emergency phone and get access into the facility when needed. As far as the homeless population you might have to contact the police to get them escorted off the property. We can ask them to leave but if they are on the property while the manager is off site the manager would not be aware of the situation.
Waste of 2-days for getting storage unit door addressed for remedy.
Terrible experience. Grounds were littered, kiosk did not work for purchase of company recommended locks, unit door was very difficult to lift and close in fact was unrepairable per ground staff, manager and upper management communicated that they would not replace. Upper management did allow me to get out of lease and refund the administrative fee. I will say that the people that I spoke with on the phone and the grounds manager that I met in person were very nice. However, the structures and environment are subpar! I do not and would not recommend renting at 7810 W. Washington St., Indianapolis, IN.

Storage of America - West Washington

Price - 3/5
Paperwork - 1/5
Service - 1/5
Cleanliness - 1/5

Manager's Response

Dear Cynthia, thank you very much for taking the time to write us a review. We sincerely apologize about the issues you listed. As a storage facility we do come across unit issues on occasion and it sounds like it was a mechanical issue that you came across. We are always trying to further improve our facility which includes structure and environment advancements. Once again we apologize about the issue that occurred and we are thankful that the management were able to help with what they could.
Kept hearing..best is yet to come. I've arrived
I've had storage units for approx. 5yrs now. Many mishaps from lost pmts. to water leaks. Not one has offered the customer service along with low prices for the rental space until now. My Storage of America move in was a breeze from paperwork to move in. I'm sure I'll be a very happy and long-time tenant.

Storage of America - West Washington

Price - 4/5
Paperwork - 5/5
Service - 4/5
Cleanliness - 4/5

Manager's Response

Dear Heather, thank you very much for the great review. We are sorry to hear that the other storage units you have had in the past were not up to our high standards. Our team is committed to providing high quality customer service, and we are thrilled to hear that we made a good impression on you. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 rent credit with no strings attached! Thank you once again for the review and remember we love referrals!
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