Go Store It - Louisville - 2217 Goldsmith Lane

NOT TEMPERATURE CONTROLLED / ROACHES PRESENT. Do not store anything here that could get ruined by heat. They are falsely advertising “temperature controlled” on their website. I paid $535 for piano movers to move my piano here based on the website saying it was temperature and climate controlled. Upon move in I was warned by the piano movers that it felt hot and humid and that I needed to buy a hygrometer to check the levels. I came back a few days later when it was 90 degrees outside and it was 88 degrees inside the facility. I called Jake and was told there was nothing he could do about it. His responses to it being 88 degrees were: “Well it’s 90 degrees outside and you’re on the third floor so it’s not going to get much cooler; I guess we could tint the windows and that could help; I guess I could adjust the AC a little but I’m not really allowed to; imagine how hot storage units in Arizona are?” (I invite corporate to review the phone logs). All I asked was to be reimbursed the $52 for the two weeks my piano was there and I was told “maybe, but I already called my boss and he didn’t really give me an answer so I don’t know.” I asked Jake if he could go ahead and call now while I’m there and ask this person again and he said “no, not really.” ZERO EFFORT. No apology for the inconvenience and money lost to move the piano twice, not even $52 bucks back reimbursement for it not being temperature controlled despite claiming this on their website. I also saw multiple roaches while I was there. So now I will be taking this to small claims court for the $600+ I spent on storage and piano moving fees.

The management there was very professional and helpful. They let me look at the units based on the stuff that I had. There was no pressure nor did they try to upsale me into something I didn't want. Did I mention they had an elevator too.