Storage of America - Busha

The smaller units are in a section of the building where we had to navigate 2 different elevators and STAIRS, yes stairs (!!!) with our cart of heavy objects to get to the unit. There was NO alternative route to the unit to avoid stairs, and we are both disabled so this was an absolute nightmare. We could have avoided the stairs IF the office had been unlocked and we could have cut through the office - but both office doors were locked. Terrible building design where this locked office was the only way to avoid stairs. Given that, a RAMP should have been installed in place of the stairs. It makes absolutely zero sense that a storage facility would expect customers to use STAIRS, where the cart could not be used, getting their heavy belongings to their unit. I would have paid 3x the cost to have been able to avoid stairs, to include renting a bigger unit I didn't need, but I was NOT WARNED by the remote customer service agent that we would have to navigate stairs, and by the time we knew it was too late and no agent was available. It is unthinkable that they did not just install a RAMP where the stairs are so we could have just wheeled our belongings all the way to our unit on the cart without having to carry each object ourselves down the stairs. Absolutely terrible experience - I'm getting my belongings out in 2 weeks (which I am absolutely dreading - having to go UP the stairs this time) and never doing business with them again. I question whether this building is even ADA compliant.