Public Storage - Minnetonka - 2825 Hedberg Drive

Great customer service from Janet. The only thing I would have liked to have known sooner was a projected total cost (this is for the ad/marketing office, not the local Minnetonka location). The $1 for first month's rent is true, but throw in the special lock, insurance, and the administrative fee and you get $57. Still a decent deal for what I needed, but unless I get to keep the lock, I should be paying a lesser rental fee for it. I understand the administrative fee insurance (those are gimmes and assumed). I was figuring around $40 when I initially made the call. Again, the people = great! The upfront pricing = meh.

My online reservation did not work, but the staff quickly rectified the situation and I had my new space within just a few minutes. Great location with helpful staff. They could use a dolly which most other storage facilities have available, but that is my only complaint.

We needed a climate controlled 5 X 10 unit, and Suzanne (Manager) was very helpful in our selection of an appropriately sized unit. After the rental, she was again very willing to help with your website, which is not very user friendly. Price and location was very good. I would have rated PS/Hopkins as 5 stars were it not for the less than stellar service provided another employee, who made several mistakes as we were signing up, mistakes that I caught. Other customers should call and make sure Suzanne is on duty - she's both extremely competent and congenial.