Life Storage - 3363 - Arnold - Vogel Road

Reserved my storage unit on the web fast and easy with a later move in date. When we secured the unit Melissa was very friendly and had outstanding customer service. She explained everything and told us that if we had any questions or concerns, she was available to assist us in any way. Melissa walked us through the facility to view and familiarize us with our space. Very clean and the perfect size for our needs. I would definitely recommend Life Storage to anyone in need of storage space.

We just signed up for storage here. They were extremely friendly over the phone, I received a text and email as soon as I hung up with them. Upon going into the store to see the facility and set up payment, the young lady at the front desk was very nice. She explained everything, and told us not to hesitate to ask any questions. It was a lot of information to take in, but she was very friendly the whole time. I’m excited to get our stuff into our unit, especially knowing there’s approachable people working there

I didnt have the greatest experience when signing up - I was told one price over the phone, which is what prompted me to come in, and then upon arrival, I was told a higher price. No attempt to satisfy that I had been misinformed. The price was very 'take it or leave it'. This alone was annoying, but I went with it. Now, several months later, my account attempted to auto draft from my account just at the most perfect time when my bank info had been fraudulently taken. My card was deactivated, and because of this, I received a steep late fee of $20 (mind you, this was the first time I had been late on a payment). After discussing with the rep on the phone, which I later found out was the manager, I was told that they only waive late fees if it was LifeStorage's fault - not even for stolen bank info. WOW. Money hungry is what I call that... As soon as this COVID mess has disappeared, I will be switching to a different storage rental company.