Go Store It - Woodfin - 119 Weaverville Road

Easy to set up an account online. Didn’t have to go there and talk to nobody. Although I did call with a question about hours. I wish they were open on Sundays but they have very flexible times. I felt very safe even at night in a busy area. I did have to go out of my way to get a cart from another level because there were none on mine.

I was shocked when I started to unload my stuff and found that each level had only 2 small carts that were in disrepair (the handle kept falling off). There was a man with a huge moving van and 4 men helping and there was me with a large truck and 3 friends helping. That man and I each had one SMALL cart that the handle kept falling off of. This made our unloading take 3 times longer....that's not an exaggeration. Three people had to just stand there and wait for that one SMALL cart to come back. I don't understand this at all...especially when the area available for parking was so small that there was a line of trucks waiting to unload so a job that should have taken half an hour took an hour and a half! The facility on Riverside Drive just a couple of minutes away has lots of large carts. I asked the manager and he said, "That's what they gave me."

I got an immediate call once I reserved my unit online. Doug was extremely helpful and informative. This was the best customer service I have had anywhere, in years.