Public Storage - Durham - 7101 NC-751

Buck Harris

I had a great experience thanks to Aricia. She created a warm and welcoming atmosphere and turned what could have been a frustrating situation into a positive one. When I visited, the elevator wasn’t working, but Aricia was very understanding and genuinely caring about the inconvenience. She clearly explained the situation and let me know she was actively working on a remedy. Her professionalism, patience, and positive attitude made a big difference and truly improved my storage unit experience. I really appreciate her help.

Tyler Peterson

The staff here helped me with my move in! Very seamless process and I was able to sign up for Autopay in the office. The building is CLEAN, and it’s a nice area. I’d recommend storing here.

Nora Amour

Very clean place. The customer service when first opening my unit was 10/10. Scott was a very helpful person, also makes sure I’m accommodated every time I enter. I’ve been using public storage for years. This is by far my favorite location as of now.

Lauren Cunningham

September 9, 2025

Update: we called again at 3p on Saturday and Rebecca picked up and was there on location. I drove over and she switched my unit to a properly sized one without issue. Apparently she was on site since the morning, but the team is required to do a site walk everyday, so she was out doing that. She did not get the messages that I left oddly, so no one called me back about those directly. I would advise management to have some kind of walkie/intercom system or a site specific phone so the on site staff can be reached by customers if staff is on site but not in the office. In the meantime, if you need a staff member, it sounds like checking in early- mid afternoon is the best time to be helped on the weekends. A manager also called me today, Monday, to check in, which I appreciated. Overall this is a good clean, easily accessible facility if you need to get in and out of your unit, and the staff do care. Thanks. 9/6/25 Is this place cleanish? Sure. Is it in a good location? Yea. That’s where the benefits stop. I’ve never had a rental unit where no one is at the office EVER, and it especially sucks when you need help! Anytime I’ve been on the weekends, no one is there to assist. I’ve called multiple times and no one returns calls for hours. I went today (Sat) at 10a and called and still have not had my call returned. I cannot wait around all day to get help with a space I’m actively paying for. There is no way to reach out to customer service except call and leave a message. You sign all paperwork online before even seeing a unit. Also I rented what was stated to be a “5x10” space through the app, and when I arrived it was an irregular shape and nowhere near the size it should be. They should change the advertised sizing for that unit. I’m still waiting to hear back from someone to fix this (and I still have stuff waiting to be moved). Will update when any action is taken.

lamont horton

Cleanest rental unit I’ve been to. Climate controlled building with restrooms and great location. Right up the road from Southpoint mall and Harris teeter. I’ve spoken with the front office lady Kim each time I’ve been in just to say hello. She keeps this place in good shape. You rock Kim!!!! If you’re looking for a storage unit here make sure you see her.