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Storage of America - Shiloh Springs Rd

2800 Shiloh Springs RoadTrotwood, OH 45426(512) 361-1686

4.5 out of 5 - based on 14 reviewsStorage of America - Shiloh Springs Rd

About Storage of America - Shiloh Springs Rd

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Available Units

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5' x 8'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
2 left at$57.00per month
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5' x 10'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
$71.00per month
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10' x 10'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
$121.00per month
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9' x 15'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
1 left at$165.00per month
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10' x 15'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
$167.00per month
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10' x 18'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
2 left at$164.00per month
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10' x 20'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
$166.00per month
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10' x 25'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • Drive Up Access
  • 1st Floor
1 left at$223.00per month
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10' x 26'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
1 left at$208.00per month
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10' x 30'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • 1st Floor
  • Interior
3 left at$231.00per month
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10' x 30'Unit

Lowest Price in Town! 5x5 unit $10 per month

  • Climate Controlled
  • Drive Up Access
  • 1st Floor
1 left at$233.00per month
Customer Reviews of this Facility (14)
My things were not safe
This review is for Storage of America in Trotwood, OH on Shiloh Springs. I have stored my things with storage of America for over a year. I also paid for the tenant protection plan. I have discovered several items were missing from my storage unit (TVs, boots, a kitchen aid mixer, a blue tooth speaker.) There was no signs of a break in. My lock was in tact. I have given no one access to my storage unit. I made a police report. I asked the man that works at the front desk for an insurance claim. I've messaged SOA on their website and have called several times. I never received a call back or an email. When I went to the storage place I was told I need to talk to the manager, who is conveniently never there. I was also told they could not give me a number to call the manager. There is a paper with info about the Tenant Protection Plan and the cost, but no contact information is on it at all. I am highly upset and feel like they could care less about my claim or items that are missing and I think the Tenant Protection plan they offer but claim is through another company is bogus. I'm also convinced that an employee is responsible for the theft of my items. especially since there was no signs of the lock being broken in. The tops of the unit are only covered by netting. I'm not sure how someone got onto my unit, but they did.

Storage of America - Shiloh Springs Rd

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Dear Erica, thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. We do not have keys to your unit. If your lock was not tampered with no one could have gotten into the unit except someone with a key. Unfortunately with the Tenant Protection Plan, you cannot make a claim unless the lock or latch showed signs of forced entry. If you gave a key to someone that is where the police should start. The property manager is on site Mon - Fri: 9:00am - 5:30pm and Sat: 9:00am - 4:00pm if you want to stop in and discuss this further. You can also give the site a call at (937) 971-5041.
The one 800 number had incorrect information
When I called storage of America, the lady on the phone was very helpful, however her information was incorrect. She had told me that the sizes I needed were not available, and incorrect hours. When I went into the office and spoke to Curt, the manager, the size I wanted was available, and at a better price. My experience so far has been very good, I really love the facility, Curt was very helpful and kind and funny,(And pretty doggone cute!) However, I think it’s important to note that the number that you call should have correct information. Had I not needed storage immediately, I would have gone to another facility when I was told the incorrect information that the size I wanted was not available. I’m glad I spoke to Curt.

Storage of America - Shiloh Springs Rd

Price - 3/5
Paperwork - 3/5
Service - 2/5
Cleanliness - 4/5

Manager's Response

Dear Kellene Schurb, thank you very much for taking the time to write us a review. We sincerely apologize that the 800 number did not give you the correct information. We are unsure of who you talked to or where they got the information from. They might have been looking at another one of our locations by accident. We are thankful to hear that Curt was able to help you find what you needed. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 rent credit with no strings attached! Thank you once again for the review and remember we love referrals!
Great Facility
Great Storage facility!...friendly staff!...only thing I recommend is better lighting outside the building at night! Im a single mother and moving at night you want to see your surroundings clearly!

Storage of America - Shiloh Springs Rd

Price - 4/5
Paperwork - 5/5
Service - 5/5
Cleanliness - 5/5

Manager's Response

Dear Latisha, thank you very much for the great review. We sincerely apologize that the lighting outside was not up to par. We will look into getting brighter lights on the outside of our facility. Our facilities do offer 24 hour video recording and access code entryways.
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