Midgard Self Storage - Columbia - 1195 Atlas Road

And very concerned and caring about the customer situation. They listens. To understand. What's going. And how they can assist. The customer service. Were great and quick services. And supportive. Very professional. Thank you all.

Since day one they been having problems with they gate me and my wife had to help the nice lady we had to jump the gate to help her open it and they been gave me a gate code that work 2 time called the facility the first thing he said was did you make your payment wow that was very unprofessional I told him yes he changed his attitude and said they are working on the gate move here and you see I need to talk to whoever his boss is

What really made me realize this facility isn’t like the others, was not long after moving in, I didn’t pull my door completely shut after a visit. The lock was secure but there was approx a inch opening at the bottom of the door. Within an hour I received a call that my unit was insecure. That really showed me how much they cared about the security of my unit. It may not seem like much, but anyone with the correct tool could have pried my door open just enough to slide under. When I got the unit it was originally meant as a temporarily solution.That was over 1-1/2 years ago Lol. Since I was only storing items for an eventual yard sale, I wasn’t sure what size I needed at the time. The office staff didn’t hesitate to let me know I could easily downsize or upgrade at any time. Trust me when I say this facility is the best. Due to my person experience with the “Other” rental companies I definitely did my homework before choosing and trusting Midguard with my belongings: Over the past 20 years I’ve utilized another company for all my storing needs. HUGE MISTAKE! Most of these times it contained all my furnishings. I’ve had two (2) detrimental issues to arise. One was over 20+ units burned down completely, mine being one of them. The facility acted as if they never heard of me an avoided all contact. After 2 years I found out it was due to their negligence. My personal home rental Ins paid so I didn’t persue the issue further. The 2nd time (same company)my container became infested with Termites, after personally paying an exterminator they found the building was infested. Once again the same company denied any responsibility.